Role:

This employee works to assure that unsheltered homeless individuals/families gain access to appropriate shelter and other necessary services.

Essential Functions & Responsibilities:

20% Perform all data entry related tasks including sorting, proofing, updating, and storing client information for the Division.

20% Maintain complete data files accurately and securely.

15% Compile, sort, verify and correct data to be entered.

10% Review data for completeness and accuracy. Process and resolve data inquiries by searching and reviewing the databases.

10% Contact program managers of source documents to address data inconsistencies and to gather missing data.

10% Maintain records of work completed. Manage filing and routing of source documents after entry.

5% Update data in appropriate databases in accurate and timely manner so as to avoid backlogging.

5% Establish data naming standards and consistent data definitions to improve overall data quality.

5% Performs other job related duties as assigned

Performance Measurements:

1. Client Focus: Is dedicated to meeting the expectations of the Director of Housing Supports, acts with client in mind; establishes and maintains effective relationships with clients; gains their trust and respect; goes above and beyond to anticipate client needs and respond accordingly.

2. Taking responsibility: Completes assignments in a thorough, accurate and timely manner that achieves expected outcomes; exhibits concerns for the goals and needs of the department and others that depend on services or work products; handles multiple responsibilities in an effective manner.

3. Problem Solving/Creativity: Identifies and analyzes problems; formulates alternative solutions; takes or recommends appropriate actions; follows up to ensure problems are resolved.

4. Collaboration/Teamwork: Uses diplomacy and tact to maintain harmonious and effective work relationships with co-workers; adapts to changing priorities and demands; shares information and resources with others to promote positive and collaborative work relationships; supports diversity initiatives by demonstrating respect for all individuals.

5. Communication/Interpersonal Skills: Is able to effectively communicate and to influence others in order to meet organizational goals; shares information openly; relates well to all kinds of people; is able to speak well and write effectively.

6. Time Management: planning, setting goals, prioritizing and completing tasks, submitting reports in a timely manner, administrated HMIS appropriately.

Knowledge, Skills and Abilities:

Experience Three months to twelve months of similar or related experience.

Education (1) A two-year college degree or (2) completion of a specialized course of study at a business or trade school or (3) completion of specialized training courses conducted by equipment vendors or (4) job specific skills acquired through on-the-job training or apprenticeship program.

Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

TCCAP is an EOE

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Bethlehem, NH: Relocate before starting work (Required)

Work Location: In person