Who We Are

TRG is the leading mobile managed solution and service provider in the data collection, mobility, and barcode printing industry. We provide an unprecedented amount of service options to our customers including buying, selling, renting, repairing, deploying, servicing, and managing equipment. We support equipment that is currently covered by manufacturers’ warranties, provide complete maintenance solutions and offer customer services for new and legacy equipment.

At TRG, we recognize that employees are key to our success, and that great employees demand (and deserve!) a great environment. Our corporate headquarters outside of Cleveland was designed specifically as an inviting, engaging and fun place to visit and work - because we know it’s our employees that make us different, make us better. Employees who feel more engaged WANT to exceed customer expectations, day-in and day-out.

About the Opportunity

The configuration specialist will work on our team to configure device settings and install applications on mobile devices - smartphones, tablets and more.

Essential Functions

• Adjust, calibrate, configure and deploy devices per customer specifications

• Install operating systems and software; Windows, iOS, and Android 

• Diagnoses, tests and repairs malfunctioning devices

• Must be capable, and comfortable with operating various PC base test programs, documenting repairs, and utilizing our database to log his/her work.

• Must be organized and detailed oriented.

• Must be a problem solver and have a positive approach to every challenge

• Self-motivated and ability to work in a fast paced environment

• Must be able to follow written instructions

• Maintain and update of our service management systems used in creating service request orders

Qualifications

• Successful candidates are resourceful individuals who will always be looking for opportunities to make processes more efficient.
• Experience working with mobile devices; tablets, smartphones, etc.
• Expertise with Operating Systems – knowledge of installing, deleting, and creating partitions.
• Ability to cooperate with others to give and receive information both verbally and in writing / via email.
• Ability to apply knowledge and work independently as needed.
• Must maintain regular and reliable attendance to the satisfaction of management
• Ability to operate a computer and other position related technologies
• Must be able to work flexible hours as needed
• Must be able to clearly and confidentially communicate with TruWest employees and other stakeholders
• Must adhere to all TruWest Values at all times