Trego-Dugan Aviation is hiring Airline Customer/Passenger Service and Ramp Agents at VPS, Destin-Fort Walton Beach Airport

• Starting wage $17.00 per hour
• Flight Benefits
• Paid Time Off
• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Available to work nights, weekends, and holidays
• Must be able to complete required training

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General Purpose of Jobs:

The Ramp Service Agent is responsible for handling customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operating ground service equipment (GSE), meeting arriving flights and servicing departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other assigned duties.

Essential Duties and Responsibilities:

• Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary, and aircraft cleaning activities.
• Move luggage and comail of various weights and dimensions to and from aircraft and airport luggage receiving area.
• Load and unload baggage, luggage, and comail.
• Operate ground equipment, including tugs and belt loaders.
• Marshal aircraft to and from gates.
• Provide proper handling of baggage requiring special care.
• Service aircraft lavatories.
• Perform aircraft interior cleaning.
• Responsible for aircraft security searches and commissary security searches.
• Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
• Follow safety regulations, including properly using ground equipment and wearing proper safety items.
• Able to communicate using a two-way radio.

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Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities:

The ideal candidate must be people-oriented, highly motivated with a positive and friendly attitude

Processing Customer tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate

Ensures FAA, Airline, and airport regulations are followed

Enforces safety/security measures and protects sensitive zones

Assists Customers with special needs, i.e., Customers who need assistance in boarding

Ad hoc assignments, as requested by the Lead or Supervisor

Completing sales reports

Excellent communication skills

Able to read and write English

Ability to work efficiently under time constraints

Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays

Must be well-groomed

Other duties as assigned

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Competency/Behavioral Requirements:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Accept criticism and deal calmly and effectively with high-stress situations. Be open to change (positive or negative) and to considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job
• Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

Physical Demands

Must be able to work in a high-pressure environment. Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Experience: No experience necessary; will train

Knowledge: Basic computer skills

Must be at least 18 years old.

Must have a valid driver’s license

Must pass a ten (10) year background check and pre-employment drug test

Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

Attend and successfully complete required training

Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.

Job Types: Part-time, Seasonal

Pay: $17.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work Location: In person