Overview

It is the primary responsibility of the Engineer - Hotel to answer dispatched calls to guest rooms and tower for maintenance on electrical systems; plumbing systems; pumps; heating, ventilation and air-conditioning (HVAC) systems; ice machines; and riser shut downs in a professional and timely manner. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Specific Job Functions:

• Receive and respond to maintenance calls in the hotel from guests and other departments.• Troubleshoot and repair any equipment in hotel rooms.• Operate power and hand tools to complete job assignments in a timely manner.• Communicate with guests in a professional manner regarding work requests.• Read and comprehend blueprints to understand the layout of the property, hotel rooms, and equipment.• Interact with co-workers to provide guest services in a coordinated manner.• Perform all duties as deemed necessary for the success of the department.

Responsibilities/Qualifications

• A minimum of five years’ experience performing hotel guest room maintenance required.• Previous experience in a similar position at a five-diamond resort with at least 1,000 guest rooms preferred.• At least five years’ experience working with basic electrical, plumbing, and HVAC components required.• Excellent customer service skills a must.• Must have the ability to read and understand blueprints.• Professional appearance and demeanor a must.• General knowledge of TV/Wifi components to be able to assist guests.• 5 years’ experience working with commercial ice machines from install, troubleshooting and proper procedures per manufacturer recommend PM. EPA certified a plus.• Ability to operate 100’ drain cleaner for tower plumbing