Title: Global Facilities Manager
Location: Headquarters/Mountain View, CA
Your Role:
As Treasure Data’s Global Facilities Manager, you will directly over see day to day operations of our Corporate HQ in Mountain View, CA. In addition, you will drive the over arching global support model for our regional offices in New York City, London, UK, and Tokyo, JP. Reporting directly to the Chief Employee Experience Officer you will be the right hand person ensure smooth operation of our offices and be responsible for stocking materials, snack management, vendor management, badging, attendance tracking, and many other onsite needs.
We are seeking someone that has a bias for action and can interact with executive leadership. The ideal candidate is someone comfortable in a fast pace environment, ability to receive feedback and jump in to solve problems, and to provide concierge level support.
The Global Facilities Manager will focus on:
Strategy– Determine, monitor, communicate, adjust, and calibrate the global strategy to ensure a world class program.
Risk Management – Assess, mitigate, communicate, and plan for risk within decision making and strategy.
Operations- Utilize analytics, surveys, feedback, and monitoring to ensure delivery in support of business needs.
Governance – Ensure vendor delivery against KPI’s and SLAs within budget and agreed timing from each regional team.
Responsibilities & Duties:
Develop operational playbooks for each site
Engage with multiple business partners (Executive, Legal, Finance, , IT Security, IT Operations)
Escalation Point of contact with property management/landlord(s)
Generate Annual FM OpEx budgets and communicate any re-projections
Review and comment on FM Financial Reporting (actuals vs forecast)
Manage any escalation of issues with vendors/contractors
Ensure requests are responded to within department SLAs and at the highest customer service levels
Draft and execute service provider/vendor service agreements
Assure IFM supplier is operating within agreed KPIs/SLAs
Review/approve vendor invoices and dispute any discrepancies
Participate in Quarterly Business Reviews with IFM supplier
Perform monthly rent reviews and address any discrepancies with Finance
Develop and implement policies and procedures for facilities in accordance with Treasure Data standards
Able to effectively support and manage requests/needs of multiple Business Units
Build and maintain solid working relationships with various stakeholders
Monitor and review the flow of issues/requests/tasks via facilities ticketing system
Maintain up-to-date floor plans and seating assignments
Review, evaluate and report on utilization of our global offices; partnering to increase engagement in our offices
Organize and support on-site events, meetings, and collaboration days. Including managing lunch reservations or lunch/catered order
Required Qualifications:
Bachelor's degree or equivalent experience
5 years in global facilities operations
Extensive experience in facilities management, workplace services, property management, or office management
You have knowledge of MEP equipment and systems (HVAC, lighting controls, plumbing systems, BMS, etc)
You have a strong understanding of operational support for culinary/kitchen operations
You are experienced in managing budgets
You have managed relationships and effectively communicated with vendors and contractors
You have conducted occupancy planning and executed on optimization plans
You are able to communicate thoroughly, effectively, and succinctly with stakeholders
You are passionate about workplace operations, and can work in a face-paced environment
You are a proven leader in facilities operations and are extremely team oriented
You are an expert in multitasking and consistently keep up with deadlines
You have strong attention to detail
You are extremely customer service oriented
Physical Requirements:
Must be in-office 5 days a week
Travel Requirements:
Bi-annual travel to UK and Tokyo Japan
May include a trip to New York office