SECTION NO: HOST 01

SUBJECT: Den Host/Hostess Job Description

EFFECTIVE DATE: 1/14/2019

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POSITION SUMMARY

The primary goal of the Host or Hostess is to greet the guest as if they are welcoming them into their own home. The Host should always be smiling as the guest enters The Den and give a warm and enthusiastic greeting. Following are the requirements of the position:

1. Greet and seat guests.
2. Be friendly and courteous at all times.
3. Must have full knowledge of taking to go and room service orders and entering orders into the POS system properly.
4. Must have experience in closing out checks and handling cash, credit card, coupon, discount vouchers and comp transactions properly.
5. Must have full knowledge of all food and beverage offerings, prices, menu descriptions and daily specials.
6. Complete all required side work.
7. Follow all Treasure Bay departmental safety and sanitation policies and procedures.
8. Maintain appearance standards as outlined by Treasure Bay.
9. Provide information and explain Players Club benefits and promotions as well as other Hotel amenities to guests.
10. Maintain consistent attendance record.
11. Perform other duties as required by management. 

PHYSICAL ACTIVITIES

(Reasonable accommodations will be made if needed)

The following activities are normally required: walk, stand, bend, write, eye to hand coordination, depth perception and effective verbal communication. 

HAZARDS 

Include, but are not limited to, back strain, high noise level, exposure to cigarette smoke, sore feet and crowds.