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Global Program Manager
The Global Program Manager or GPM will be the primary contact for specific qualified accounts that is accountable for overall program health, maturation, governance, and supporting growth opportunities. The GPM will gain alignment with key stakeholders within their assigned customers to ensure customer health is established by establishing short and long-term objectives that align with the Trax Value Pyramid and the associated methods to achieve those objectives. The GPM will also align with the customer around KPIs and metrics as a method to measure program and make necessary program changes when needed. Successful execution of a customer program will be measured using specific KPIs and their associated targets, avoiding revenue churn, and support overall account growth by working with their sales counterpart building a business case for program augmentation. The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for monthly business reviews and collaborate on quarterly business reviews for each assigned customer in their portfolio.
Core Skills Required
The GPM must be able to verbally and non-verbally communicate with both operational (tactical) and strategic customer stakeholders to understand customer requirements, escalations, and objectives and contractual obligations.
The GPM must be able to organize and balance tactical escalations with planned and strategy account activity. The GPM should follow up on assigned tasks where not accountable but need to be informed.
The GPM will utilize KPIs and metrics to evaluate customer health and monitor operational activity. Often KPIs also indicate opportunities for program improvement and the successful GPM will be skilled at using data to identify opportunities for program improvement. Additionally, the GPM will be able to demonstrate the value Trax creates across all products and services that the Customer has already purchased, including demonstrating positive ROI.
The GPM is account for overall program governance. This requires a solid understanding of contractual obligations as well as a solid understand of Trax’s standard solution specification (products and services), and have the ability to align with customer to avoid custom or bespoke processes. As these processes are defined in a customer playbook or SOP, supporting the management and ongoing alignment to ensure consistent delivery is paramount.
Responsibilities
Minimum Qualifications
Full Time
Restaurants & Catering Services
$116k-155k (estimate)
05/23/2024
07/22/2024
LONG BEACH, MS
25 - 50
2009
JIM ROMAINS
$5M - $10M
Restaurants & Catering Services
The job skills required for Global Program Manager include Leadership, Project Management, Supply Chain, Alignment, Verbal Communication, Continuous Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Global Program Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Global Program Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Global Program Manager positions, which can be used as a reference in future career path planning. As a Global Program Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Global Program Manager. You can explore the career advancement for a Global Program Manager below and select your interested title to get hiring information.