Job purpose

As a Client Operations Specialist, you will work as part of a Client Management team with the sole focus of delivering an exceptional client experience to existing, managed client accounts. You will be responsible for performing all day-to-day operational commitments as required. You will manage real-time issues, while multi-tasking and prioritizing supply chain issues to maintain high quality of service. As a Client Operations Specialist, you will be expected to be accurate, efficient and entrepreneurial by nature.

Duties and responsibilities

• Complete all entry and scheduling of shipment orders
• Make decisions regarding the best appointment times and schedule appointments accordingly
• Grow and develop relationships with your portfolios’ partners, shippers, and receivers
• Manage and update all shipments within your portfolio
• Effectively communicate with customers to understand their supply chain needs
• Maintain overall positive client experience
• Foster close relationships with existing customers to provide superior customer service
• Report and resolve any transit issues or problems to appropriate parties
• Efficiently manage the flow of information across departments (Client Management & Procurement)
• Other duties as assigned

 Qualifications

• Clear and confident communication with the ability to interact with all departments
• Minimum 1-year experience in customer facing role, preferably with transportation brokerage experience
• Strong problem-solving skills
• Self-motivated with a positive and ethical work attitude
• Ability to work in a team environment, while also delivering independent results
• Strong commitment to operational excellence and client satisfaction
• Detail oriented and ability to multi-task