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University of Pittsburgh
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Client Services Associate
TransPerfect Pittsburgh, PA
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$54k-70k (estimate)
Full Time 1 Week Ago
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TransPerfect is Hiring a Client Services Associate Near Pittsburgh, PA

Who We Are

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!

So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

That’s enough about us – what about you?

We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.

If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our Pittsburgh office. We offer career development and an attractive bonus plan and social events are organized frequently.

What You Will Be Doing

The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.

  • Respond to client requests for new project initiatives through our centralized technology
  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
  • Initiate all project related work by providing detailed budget, schedule and
  • instructions to the project team and by anticipating pitfalls or potential roadblocks
  • to successful completion
  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
  • Where applicable, initiate some project specifics to set the production team /individual project up for success
  • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables
  • Serve as the central point of contact for and liaison between external client contact and internal production staff
  • Set and fulfill client expectations
  • Comply with internal regulations, processes and procedures in line with ISO standards
  • Potentially trouble-shoot problem projects
  • Understand and abide by individual project instructions and effectively communicate to the production team
  • Investigate client complaints where applicable
  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Who We Are Looking For

  • Bachelor’s degree
  • Excellent written and verbal English communication skills
  • Exceptional problem solving and analytical skills
  • Customer service and/or project management experience
  • Strong organizational skills, attention to detail, and the ability to multi-task
  • Working knowledge of MS Office
  • Ability to prioritize and schedule tasks and work in a team environment.
  • Must be willing to learn new things, be open to challenges and thrive on success

Where Your Career Is Going

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

  • For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

Job Summary

JOB TYPE

Full Time

SALARY

$54k-70k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

05/20/2024

WEBSITE

transperfect-translations.com

HEADQUARTERS

NEW YORK, NY

SIZE

200 - 500

FOUNDED

2010

CEO

ELIZABETH ELTING

REVENUE

$10M - $50M

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The following is the career advancement route for Client Services Associate positions, which can be used as a reference in future career path planning. As a Client Services Associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Associate. You can explore the career advancement for a Client Services Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Associate job description and responsibilities

A client service associate works as a financial assistant and financial advisor to clients.

02/03/2022: Oklahoma City, OK

Client associates must also collect and analyze competitor data and client usage so that they create new business opportunities.

03/03/2022: Brownsville, TX

Client services representatives manage client relationships and provide customer support.

03/31/2022: Pierre, SD

A client services associate prepares orders relating to buying and selling stocks and calculates the associated brokerage fees, transfer taxes and commissions.

01/29/2022: Bridgeport, CT

Provided daily financial transaction services for clients while delivering excellent customer care.

03/18/2022: Lincoln, NE

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Associate jobs

These positions require familiarity with customer services tools and programs.

04/05/2022: Washington, DC

Client services associates also should have strong math, time management and critical thinking skills.

01/22/2022: Pine Bluff, AR

These associates provide administrative and client support to financial advisers.

03/03/2022: Jacksonville, FL

Client Services Associate must be excellent communicators capable of leading a team.

02/25/2022: Jackson, MS

And strong client relations skills are key to building and maintaining long-lasting business relationships.

01/26/2022: Provo, UT

Step 3: View the best colleges and universities for Client Services Associate.

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