MJM Innovations, a leading transit technology firm, is seeking a Scheduler to join our growing team. Our Paratransit services provide essential transportation, and our mission is to improve quality of life with safe, effective, and reliable mobility for all through innovative technology solutions.

Our Scheduler will be responsible for optimizing service requests so that trips are routed in a way that maximizes on-time performance and meets customer expectations.

Job Responsibilities:

• Creation and maintenance of provider depot locations
• Creation and maintenance of points of interest
• Creation of provider and vehicle files
• Creation and maintenance of schedule templates
• Creation of vehicle routes and route segments (manifests)
• Procedures for anchoring routes, route segments and trips
• Procedures for building efficient and effective routes
• Using scheduling parameters to manage system performance
• Research and analyze scheduled trip requests using the Trapeze Scheduling software
• Match trip requests to a route that will ensure timely pick-up from origin or arrival to destination
• Analyze batched trips to ensure they are optimized to on the assigned route
• Research and correct schedule violations breach of on-board violations, incorrect vehicle capacities, and trips that requested outside of the defined service area.
• Ensure that at the end of the scheduling process, OTP goals are reached, and route schedules are adequate to allow for timely performance.
• Perform various dispatching duties as assigned.
• Perform various payroll duties as assigned.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.
• Reports
• Prescheduled OTP 95%
• Prescheduled productivity 1.5 %
• Subscription updates
• Overflow share point booking update
• Opening scheduling responsibility
• Overflow trip upload
• Templates
• Route update

Talent Requirements:

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

Why you should join our team . . .

At MJM, we hire team members who can take initiative and ownership of their daily tasks. Our work is fast paced and never the same from day to day, and our team members appreciate the impact they make on their communities. They make important connections with the customers they serve, and this experience contributes to their personal growth and professional development.

Our Benefits:

Medical, dental & vision benefits – Including great Teladoc benefits

Company provided life insurance & additional supplemental options

401K Plan

Employee Assistance Program

Paid time off - Including paid vacation & a floating holiday, sick days, and an annual employee “Volunteer Day”

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MJM classifies as confidential.

MJM Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Job Type: Full-time

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Ability to commute/relocate:

Phoenix, AZ: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person