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Dispatch Manager
$94k-129k (estimate)
Full Time | Transportation
1 Month Ago
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Transdev is Hiring a Dispatch Manager Near Portland, OR
Overview
The Dispatch Manager is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth-running dispatch operation.
Key Responsibilities:
- Senior level position with direct oversight for all functions of the 24/7 operations dispatch department.
- Must maintain availability during all service hours and days and be available in the event of after hours critical incident response.
- Responsible for management, training and overall department performance to keep staffing and service goals and KPI’s.
- Create and monitor route development and performance based on passenger trip reservation.The goal of a dispatcher is to maximize on-time service delivery based on trip scheduled times, trip pick-up times, trip destination times, minimize passenger ride times, vehicle capacity management, Operator hour of service, meal/rest break requirements and response to vehicle break downs, accidents and passenger and general public service interruptions.
- Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers as required.
- Take incoming calls for new reservations. Below is a list of possible reservation types and is not meant to be an all-inclusive list. Additional types of reservations may occur.
- Use tools to find addresses, quote fares, use computer aided navigations tools and assist Operators in locating addresses. Can read a map, and make necessary changes as needed.
- Keep the Supervisors, management and customer service teams apprised of service disruptions.
- Follow Company/System SOP’s for management or other critical incident response
- Communicate to passengers, Operators and other operational support staff in a way that is always professional and respectful.
- Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner.
- Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and tools.
- Confirms all no-shows in accordance to system no-show SOP’s
- Handles all run deviation requests in a timely manner
- Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
- Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information
- Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays.
- Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.
- Supervises daily activities of dispatch personnel and is a liaison between Operations and Supervised personnel by overseeing daily shift schedules and activities of bus operators.
- Oversees scheduling of operators, monitors operations, and coordinates delivery of service with direct reports.
- Assist in hiring, training, and coaching of new dispatchers.
- Evaluates the performance of dispatch staff.
- May be required to flex assigned shift times to ensure adequate dispatch staffing with limited or no notice.
- Other duties as assigned.
Education, Licensing, and Certifications:
- High school diploma, general education degree (GED); some college, degree preferred
Work Schedule:
- Position is full-time, at least five days per week overseeing a 24/7 radio control/dispatch operation. Requires flexibility in working days and hours including working non-traditional business hours such as early mornings, evenings, weekends, and holidays.
Experience:
- Two years of experience in dispatch, customer service, or related experience.
- Two years of direct staff supervision
- Experience leading a team to achieve business objectives
Skills and Knowledge Required:
- Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.Maintain highly professional demeanor during all interactions with Operators and Customers including during times of high stress and limited resources.
Preferred Skills:
- Maintain professional internal and external relationships that meet company core values.
- Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your department.
- Proactively establish and maintain effective working team relationships with all support departments.
- Maintain a positive attitude.
- Must be able to multi-task in a fast-paced environment with limited resources.
- Demonstrate ability to interact and cooperate with all company employees and departments
- Ability to handle multiple and changing priorities.
- Ability to work effectively, independently, and in a team environment.
- Excellent communication skills verbal and written with the ability to prepare and submit reports.
- Excellent computer skills: Excel, Word, Trapeze, and Outlook.
Pre-Employment Requirements:
- Drug testing and background check
- DOT Drug and Alcohol Testing required
Physical Requirements:
- Occasionally standing, walking, squat/kneel, bend, reaching above shoulder
- Constantly sitting
- Frequent reaching outward
- Lifting of 10lbs or less (occasionally)
- Lifting over 11lbs - 20lbs (occasionally)
- Working in work environment that requires multiple people talking in close proximity using two-way radio/communication systems, telephone, video and other commuter aided communication systems.
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfmDrug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$94k-129k (estimate)
POST DATE
04/04/2024
EXPIRATION DATE
05/01/2024
WEBSITE
transdev.com
HEADQUARTERS
LOMBARD, IL
SIZE
3,000 - 7,500
FOUNDED
2011
CEO
BILL GEORGE
REVENUE
$50M - $200M
INDUSTRY
Transportation
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