About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicles and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

What we offer:

• $16.30/hour starting wage 
• Paid training
• Medical/Dental/Vision health benefits - Kaiser Permanente and SIMNSA*
• 401(K) retirement plans*
• Paid time off and holidays*
• Ability to advance your career.

Responsibilities:

• Ability to communicate via electronic device ie: phone calls, texting, emails, other reporting applications as needed.
• Experience utilizing Android/Google Application: Google Drive, Google Sheets, Gmail, Google Maps
• Analyze customer concerns and needs while balancing the needs of the business.
• Maintains visual observation of all public areas of the station and observes passenger flow through the station (includes performing passenger traffic checks).
• Assists patrons in utilizing Fare Vendomat and change making equipment.
• Furnishes route information pertaining to SDTI operations, as well as connecting area wide carriers.
• Places fare collection equipment out of service when failures occur and reports same to Central Control.
• Monitors overall station activity and reports unusual occurrences (i.e., vandalism, public disturbance, or other such activity which affects normal operations).
• Informs the public of special operating conditions which represent a deviation from normal service.
• Demonstrates a commitment to customer service and integrity.
• Other duties as required.

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED.

Experience, Skills, and Knowledge:

• 2 years customer service experience preferred.
• Experience in public contact or related work.
• Knowledge of MTS / San Diego Trolley policies and regulations, ability to read, understand, and apply MTS policies and regulations.
• Knowledge of San Diego and El Cajon area and landmarks.
• Must be able to work outside and endure weather conditions. Regularly exposed to heat, sun, fumes, airborne particles and noise levels.
• Ability to stand for long periods of time, walk, stoop, sit, bend, and occasional lift (must be able to lift up to 10 pounds).

Pre-employment Requirements:

• Must submit to drug testing and a criminal background check.

Percentage of Time for Essential Duties and Major Responsibilities:

·Respond to customer concernsin the field70%

·Investigate and complete reports for systemcomplaints20%

·Complete assigned projects10%

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations, as sanctioned by the Department of Transportation, may be made to enable individuals with disabilities to perform the essential functions.

· 80% of work is accomplished outdoors

·Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as walking, standing, and handling materials.

·Ability to work in a fast-paced, deadline-oriented field environment.

·Ability to work independently with minimal supervision.

·Ability to stand and sit for long periods of time, to kneel/bend, and to move throughout the workday,

·Strong sensory skills, such as good hearing, dexterity, and good eyesight.

·Ability to speak clearly.

·Ability to lift and/or carry 50 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.