Assistant General Manager

Become a part of our Transdev team as an Assistant General Manager in Wilmington, NC. This position assists the General Manager in supervising daily operations. In addition, the Assistant General Manager monitors employee performance, identifies safety issues, and addresses operational needs. We hire individuals who make safety and customer service their top priorities. We are looking for you if you have the drive, confidence, and determination to succeed!

Major Responsibilities:
• Assures a safe working environment.
• Provides leadership and guidance to develop location and personnel.
• Ensures compliance of all company and contract procedures and policies.
• Assesses resource needs, problems, and trends and plans accordingly.
• Develops action plans to ensure customer satisfaction.
• Provides and promotes effective communications with customers.
• Establishes training goals and requirements for all personnel.
• Satisfies client, corporate, and contractual reporting requirements and needs.
• Coordinates daily transit operations' dispatching, in-service monitoring, and turn-in activities.
• Coordinates operations personnel selection, recruitment, and training with the Safety Manager.
• Monitors, evaluates and addresses Operations activities. Included in the evaluation of activities are the following: Vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer-compliant data, accident data, road call data, other operations-related functions.
• Recommends and disciplines operations and personnel.
• Ensures compliance with local, state, and federal laws and regulation.
• Assesses resource needs, problems, and trends and plans accordingly.

Skills and Knowledge Required:
• High school diploma or equivalent required.
• Bachelor’s degree or equivalent business experience preferred.
• Must have effective communication skills.
• Requires 3-5 years of recent and relevant transportation experience.
• Must have evidence of building solid relationships with supervisors, peers, and subordinates.
• Ability to effectively and appropriately communicate and/or collaborate with agencies, directors, elected officials, operators, and all levels of hourly and salaried employees, including senior management.
• Must be a self-starter able to obtain successful results without supervision.
• Knowledge of relevant federal state and local laws and regulations.
• Ability to build solid and maintain strong working relationships with clients.
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Ability to organize and perform work efficiently, strong attention to details.
• Experience in working with labor unions.

About Transdev:
Based near Chicago, Transdev is North America's largest private-sector operator of multiple modes of transit, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.