Summary:

This person serves as a company driver* or independent contractor’s supervisor and representative in Operations and is the primary communication link to drivers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Primary communications link to drivers, including, but not limited to, load information, safety needs, advances, and maintenance coordination.
• Assigned to 2-3 Fleet Managers, depending on size of fleets.
• Communicate all information related to sensitive shipments via required procedures.
• Track every truck for on time performance and notify CS of any concerns.
• Assist as backup to other Operations staff as needed or directed.
• Monitor driver HOS and notify FM of load changes as needed.
• Liaison between maintenance team and driver for equipment issues
• Handle driver complaints in a thorough and timely manner; escalating as appropriate.
• Ensure all work is completed daily and communicate any known issues, questions, needs or concerns to Extended Coverage thoroughly.
• Data entry accuracy goal of 97% or better.

• For purposes of this job description, Driver could be company driver or independent contractor.

Preferred Qualification:

• Excellent phone etiquette and communication skills (verbal and written)
• Work well under pressure, able to multi-task and organize.
• 1 years’ experience in the Transportation Industry is preferred but not required.