Summary:

Serve as driver's* supervisor/representative in Operations. Manage driver’s performance in identified categories and be primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Primary communications link to drivers, including, but not limited to, load information, safety needs, advances, maintenance coordination, performance counseling and dissemination of general company news and information.

• Responsible for an assigned fleet of tractors and drivers

• Communicate all information related to sensitive shipments via required procedures.

• Minimum 2 verbal check calls conducted per dispatched day.

• Assist as backup to other Operations staff as needed or directed.

• Data entry accuracy goal of 97% or better.

• Responsible for accurate and on time entry of driver load completion data and accurate pay.

• Driver turnover goal of 120% or less.

• Average weekly miles per unit goal of 2,000 or better (solos).

• Minimize service failures; goal of 7 or less per month.

• On time performance goal of 98.5% or better.

• Monitor driver HOS and adjust dispatch plans as needed.

• Monitor and schedule equipment maintenance needs, including but not limited to preventive maintenance schedules.

• Liaison between maintenance team and driver for equipment issues

• Monitor driver days on the road and discuss issues and concerns with drivers and contractors, escalating to management as necessary. Goal is 20 days per month.

• Work with assigned fleet to maximize miles and productivity while reducing deadhead miles.

• Monitor and coach company drivers on TLI’s Fuel Economy Academy metrics. Annual goal is 7.7 for assigned fleet.

• Make recommendations for special pay or driver disciplinary actions.

• Handle driver complaints in a thorough and timely manner; escalating to senior staff as appropriate.

• Ensure all work is completed daily and communicate any known issues, questions, needs or concerns to Extended Coverage thoroughly.

• For purposes of this job description, Driver could be company driver or independent contractor.

Preferred Qualification:

• Excellent phone etiquette and communication skills (verbal and written)

• Work well under pressure, able to multi-task and organize.

• 1 years’ experience in the Transportation Industry is preferred

• Basic to moderate knowledge of FMCSA rules and regulations pertaining to Hours of Service

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.

• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate Degree or 1 years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Computer SkillsTo perform this job successfully, an individual should have knowledge of TMW Database software, Microsoft Excel and Outlook knowledge.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of

those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate Degree or 1 years related experience and/or training; or equivalent combination of education and experience.