• Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions. 
• Engage every customer when they enter store, before they reach the counter (“10 ft /10 seconds in store” rule of engagement)
• Provides technical support to customers.
• Meets or exceeds sales plans by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide value propositions to the customer and drive sales
• Partners with customers to grow sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders. 
• Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
• Enter all orders as quotes
• Makes outbound calls including marketing new products.
• Generates lead sheets for Account Managers
• Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
• Parts identification and troubleshooting, beyond OEM parts.
• Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio.
• Processes Refrigerant Reclaims 

Operations (ranges 20-30% depending on number of store associates)

• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery –entering quotes and invoices and follow through on fulfillment.
• Helps plan store customer and vendor events.
• Completes training as required, including safety training, certification and testing.
• Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job
• Understand and execute processes and standard work.
• Identify new opportunities for process improvements
• Flexibility to work overtime/weekends, as required. 
• Flexibility to work on-call shifts, as required.

Back office (ranges 10-20% depending on number of store associates) 

• Completes cycle counts
• Inventory management –back orders, PO receipts, transfers
• Responsible for staging, shipping and receiving parts, equipment, and supplies.
• Stocks the parts store with an appropriate amount of merchandise.
• Responsible for inventory control and bin location.
• Enters inventory into software system.
• Manages will calls.
• May deliver parts to customer locations or job sites.
• Practices safe material handling techniques.
• Filing of M/S’s, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.
• Responsible for filing of freight claims for damaged goods.
• Handles transfers between locations.

• Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results.
• Mentors and assists with onboarding of new associates
• Continuously seeks out opportunities for learning.
• Participates in different team and community involvement activities.
• Recognizes others for work well-done.
• Demonstrates engaging customer-facing behaviors and customer service