Customer Service Representative

Quiet work environment! Join a close-knit, seasoned team with excellent benefits, including pet insurance, available after just 30 days!

Why you should work here :

• Benefits start on the 1st of the month, just 30 days after joining.
• Work with a small, experienced team that has been together for years.
• Exciting improvements on the horizon with better benefits, pay, and PTO by year-end.
• Enjoy a professional and supportive work environment with growth opportunities. Responsibilities include :
• Provide exceptional customer service through phone and email communication for both B2B and B2C clients.
• Enter orders into Acumatica (ERP preferred) and handle order processing, including ship dates, expedited requests, complaints / questions, and follow-up.
• Troubleshoot mechanical components and provide support to customers regarding pump products and Ginsu Knives.
• Communicate with internal and external consumers effectively, demonstrating strong phone and email skills.
• Utilize critical thinking skills to solve problems and manage conflict resolution.
• Manage large volumes of inbound and outbound calls (25-40 daily) and utilize email templates efficiently.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Maintain accurate records of all conversations in the call center database.
• Participate in training to continuously improve knowledge and performance.
• Meet personal and team qualitative and quantitative targets. What you need to succeed :
• Background : High school diploma or equivalent; previous call center experience preferred.
• Professionalism : Demonstrated through previous roles.
• Mechanical Aptitude : Comfortable teaching users about pump products and troubleshooting mechanical components.
• Critical Thinking : Strong problem-solving skills are a must.
• Software Skills : Proficiency in Microsoft Office Suite, especially Excel; familiarity with CRM systems and Acumatica preferred.
• Stability : Candidates with at least 2 years in previous roles preferred (no job hoppers).
• Personality : Focused, pleasant, self-motivated, and able to leave personal problems at home.

Last updated : 2024-05-21