Job Overview

We are seeking a dedicated and detail-oriented Treatment Coordinator to join our dental practice. As a Treatment Coordinator, you will play a crucial role in ensuring that our patients receive the highest level of care and service. The primary purpose of the Treatment Coordinator position is to maximize provider schedules, greet patients, and ensure all necessary documentation and paperwork is present and up to date allowing patients to have the best experience possible.

Duties

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• Answer and return incoming calls in a professional manner.
• Appropriately manage multiple incoming calls.
• Schedule patient appointment in appropriate and timely manner in order to maintain full daily schedule and meet production goals
• Concentrate on current day first, next day second; i.e an opening in a current day schedule takes priority.
• Monitor/track Broken Appointments.
• Notify clinical staff of changes in schedules.
• Act as liaison between clinician and patient.
• Greet patients immediately upon arrival in pleasant and positive manner.
• Perform check-in procedures; obtain appropriate signatures for required documents.
• Assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office.
• At check-out, collect payment from patient in the form of cash or credit card.
• Discuss financial options with patients and enter into computer appropriately.
• Confirm all charges from the day sheet against production and collections report.
• Able to perform “close out” procedures at end of day.
• Attend morning huddles.
• Able to independently run the office in the absence of the Lead.
• Maintain cleanliness of front desk area, break area and waiting area.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Abide by all PPE standards for administrative staff

Requirements

- Previous experience as a
- Familiarity with dental terminology and procedures
- Proficiency in using Curve Hero or similar cloud-based dental management systems
- Strong organizational skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of medical records management and HIPAA regulations

• Customer service skills
• Confidentiality
• Microsoft Office and Adobe PDF
• Punctuality

If you are a motivated individual with a passion for patient service and dental care, we encourage you to apply for this position. Join our team and contribute to creating healthy smiles for our patients!

Physical Demands

While performing the duties of this job, the treatment coordinator is regularly required to sit, talk, hear, type and see. The treatment coordinator is occasionally required to stand. The employee must occasionally lift and/or move up to 20 pounds.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement
• Uniform allowance
• Volunteer time off

Healthcare setting:

• Outpatient

Medical specialties:

• Holistic Medicine
• Pediatrics
• Sleep Medicine

Schedule:

• Day shift
• Monday to Friday
• No nights
• Weekends as needed

Work Location: In person