• Independently lead the development of world-class experience briefs and other strategic initiatives to enhance the customer/employee experience for our clients
• Define 1-3 year strategic roadmaps for clients in close collaboration with your manager, D&A, Retail design and other discipline leads
• Provide discipline thought leadership through primary and secondary research that will empower our discipline to be successful today and set up for what is next
• Build/lead a team of Experience Strategists

• Degree in behavioral economics, sociology, anthropology, communications or a related field or equivalent work experience
• 5-7 years of experience in experience strategy (CX and/or UX), Business Analysis, with a focus on owned retail. CPG experience is a plus.
• Comfortable teaching and using human-centered design methodologies
• Understanding of retail and brand ecosystems to identify growth opportunities
• Workshop design and facilitation

Department: planning
This is a full time position