Position Summary

The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.

Major Duties and Responsibilities

· Appointment scheduler on multiple telephone line system.

· Checking in patients for appointments and checking out patients at the end of appointments.

· Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.

· Assure timely delivery of patient services.

· Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.

· Verifying insurance.

· Collecting copays and balances.

· Perform other duties as requested by the Office Manager.

Knowledge, Skills and Abilities

· Knowledge of computer systems and applications.

· Knowledge of office equipment.

· Knowledge of medical terminology and office procedures.

· Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.

· Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

· Pays strong attention to detail.

· Excellent customer service skills.

· Ability to work scheduled hours as defined in the job offer.

· Ability to communicate effectively and professionally.

Education / Training / Requirements

· High school diploma or equivalent required.

· One year experience in a medical environment, preferred.

Physical Demands

· Ability to lift or move equipment.

· Ability to stand and walk for limited periods of time.

· Ability to sit for extended periods of time.

· Ability to enter data into a computer via a keyboard.

· Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *

· Ability to grasp and hold up to 30 lbs.*

· Ability to occasionally squat and lean over.

· Ability to hear normal voice level communications in person or through the telephone.

· Ability to speak clearly and understandably.

· Basic vision, corrected.

· Ability to see and understand data on a computer screen.

Success Factors

· Alignment with Company Mission and Core Values

· Excellent Time Management/Organized

· Open Communication/Positive

· Goal Driven

· Excellent Customer Service

· Juggles Multiple Priorities

· Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Allergy & Immunology
• Internal Medicine
• Otolaryngology
• Primary Care
• Surgery
• Urgent Care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person