Job Title: Enrollment Specialist

Company: Southern California Food Allergy Institute

Location: Long Beach, CA

Hours: Full Time; Non-Exempt; M-F 8AM-5PM (Onsite)

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Who We Are:

Founded in 2015, the Southern California Food Allergy Institute (SCFAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of SCFAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why SCFAI?

The Southern California Food Allergy Institute is home to many innovative thinkers, problem solvers, and passionate leaders. The work we do is truly life-changing for our patients and their families; each member of our team will experience how their role supports our mission! SCFAI provides a challenging and rewarding environment where employees’ talents are leveraged, ideas are encouraged and growth is always inspired. 

SCFAI currently employs over 170 employees! Our diverse team includes roles such as: Physicians in the specialties of Pediatrics, Pulmonary, Allergy, Emergency Medicine, and Immunology, as well as Nurse Practitioners and Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of SCFAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals. 

Who Are We Looking For?

We are looking for a dynamic, empathetic and flexible individual to be an Enrollment Specialist for our pediatric allergy clinic. As an Enrollment Specialist, you will be an integral part of providing critical support through the SCFAI Tolerance Induction Program enrollment process for patients and their families. The core responsibility of the role is to assist parents of patients as they navigate our enrollment process to becoming a client. You will serve as subject-matter expert for the program, answering questions for prospective parents of patients as well as following up with families that have previously enrolled.

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Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• PTO Days
• Paid Holidays
• 401K Plan (matched)
• Professional Development
• Paid Training
• Company Sponsored Events
• Competitive Rates
• Paid Family Leave
• Growth Opportunities

Essential Functions:

• Demonstrate a positive and resourceful approach to problem-solving, bring fresh ideas to the table, ability to manage complexity with deadlines, ability to maintain confidentiality, and excited about expanding our impact through communications.
• Serves as subject-matter expert for the SCFAI Tolerance Induction Program and the enrollment process.
• Manage incoming & make outbound inquiries to parents of patients explaining the effectiveness of our program and its potential impact.
• Develops strong relationships with prospective parents of patients to build trust and rapport.
• Accurately documents interactions with prospective patients to ensure timely and appropriate follow-up communication.
• Assist other personnel and departments with data collection and problem solving.
• Other responsibilities as assigned.

Qualifications:

• A passion to serve our patients and their families as they seek to achieve their “food freedom” goals
• High School Diploma or equivalent required
• Strong presentation skills
• Customer service or sales experience preferred
• High level capacity to multitask independently and on a computer
• Excellent typing skills
• Excellent written and oral communication skills
• Ability to perform in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Exceptional organizational and time-management focus

SCFAI provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. SCFAI is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. 

Please note that SCFAI has adopted a mandatory COVID-19 vaccination policy for all employees. We believe this approach to be most effective in ensuring the continued safety of our team and our patients, and congruent with the local and national guidance provided to workers within the healthcare industry. Should you choose to join the organization, you will be required to submit appropriate documentation within the first 45 days of employment. SCFAI will make reasonable accommodations due to disability or religious reasons, as required by law. Temporary deferrals may also be requested (i.e. pregnancy or recent COVID-19 illness).