Job Description

As the Rooms Division Manager, you will be responsible for overseeing the efficient operation of the Front Office and supporting other areas if assigned. Your primary goal will be to ensure the highest level of guest satisfaction while meeting and exceeding financial goals. The Rooms Division Manager will partner with the Front Office Manager to manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations.

What You'll Be Doing

• Oversee the day-to-day operations of the front office including scheduling, staffing, and training.
• Implement and enforce standard operating procedures to ensure consistency and efficiency in guest service delivery and brand standard.
• Manage room inventory and rates to maximize occupancy and revenue.
• Coordinate with other departments, such as housekeeping, maintenance, and guest services, to fulfill guest requests and resolve any guest issues or complaints.
• Handle guest inquiries, concerns, and complaints in a prompt and professional manner, striving to resolve issues to the guest's satisfaction.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness and maintenance standards.
• Analyze guest feedback and performance metrics to identify areas for improvement and implement corrective actions as needed.
• Develop and maintain relationships with vendors and suppliers to ensure the timely delivery of supplies and services.
• Prepare and manage departmental budgets, forecasting expenses and revenue targets.
• Ensure that amenities in the lobby are properly maintained at all times, and may include but not limited to coffee, beverage station, snack area, and other amenities.
• Maintain usage of all system tools that include but not limited to; FSPMS, GXP, Marsha, MGS, etc.

What You Bring

• Bachelor's degree in Hospitality Management or related field preferred.
• Previous experience as a front office manager, or at least 3-5 years in a supervisory or managerial role.
• Strong leadership and team-building skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and vendors.
• Proven ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of industry regulations and best practices in hospitality management.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits:

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED