Job Description:

A restaurant supervisor, at B&O American Brasserie, is tasked with ensuring that a restaurant runs smoothly. This can involve many different tasks, including hiring and training staff, managing schedules, and ensuring compliance with all food health and safety requirements.

The role of the restaurant supervisor can also be a customer-facing one. Supervisors may need to support the broader restaurant staff by waiting tables or seating customers. They will also be in charge of both responding to customer complaints and resolving them.

Responsibilities:

• Assist in the hiring and training of new employees as well as the continuous training of existing staff
• Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
• Maintain high-quality food standards
• Oversee our kitchen staff's compliance with all health code and sanitation requirements
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Develop strategies for improving our customers' dining experience
• Work with staff to project future needs for kitchen supplies, goods, and cleaning products.
• Maintain inventory of all needed supplies
• Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
• Manage the work schedules of our restaurant's staff

Requirements:

• High school diploma or GED
• Previous supervisory experience in the hospitality industry preferred
• Proven ability to work in a fast-paced setting
• Strong multi-tasking skills
• The physical ability to remain standing for long periods of time
• Exceptional organizational, communication, and customer service skills
• Strong managerial skills