TP TEA a.k.a. Taiwan Professional Tea

We make the best quality tea while providing a great environment for our teammates.

Job Type: Part-Time, Full Time
**requires some weekend availability

Pay: Starting from $16.00 - $19.00/ hour tips (depends on your skill level AND your Availability)

Work Location: 2540 Main St, Unit B, Irvine, CA 92614

TP TEA a.k.a. Taiwan Professional Tea

We make the best quality tea while providing a great environment for our teammates.
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***** Vision on Personal Growth *****

At TP TEA, we not only teach you the basic working skills, but also value in teaching you the right perception and mindset on how to handle situations and interact with others.

We will provide full training for Barista.

We have a full employee promotion process to help our teammates grow.

***** Skills *****

Beginner welcome, no previous experience necessary

• Willing to be a good team player
• Have a positive, friendly, can-do attitude

***** Responsibilities *****

To make a great team, the teammate at TP TEA is responsible for:

• Assisting the Store Manager
• Adhering to the Client’s culture and guidelines, the Health Department’s regulations, and TP Tea standards and expectations of Tea quality, freshness and presentation
• Greet customers as they enter
• Able to answer questions regarding ingredients and recommend menu items
• Take orders while paying attention to details (e.g., preferences of tea blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries and muffins if applicable
• Receive and process payments (credit cards)
• Keep the bar area clean
• Maintain stocks of disposable goods (e.g., cups, straws, and napkins)
• Check if equipment (includes POS, printer, fridge, etc.) operates properly and report any maintenance needs to store manager
• Refill base teas & toppings as required
• Comply with health and safety regulations
• Communicate customer feedback to manager

***** POSITION OBJECTIVES *****

• Tea Barista

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating
• Work efforts with other employees and organizations.

***** MAJOR DUTIES/FUNCTIONS/TASKS: *****

Overall Management

• Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management
• Teaches and adheres to TP Tea philosophy, culture and commitment to quality Tea beverage and exemplary service
• Takes ownership of the tea
• Maintain the quality of tea
• Has a Passion for tea

***** Customer Service and Client Relations *****

• Represents the company in a courteous, efficient, and friendly manner in all customers, client and employee interactions
• Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager.
• Interacts with customers and resolves customer complaints in a friendly and service-oriented manner.
• Communicates with the Client honestly, accurately and in a timely manner.

***** Special Events *****

Assists Store Management team with special events as needed with staff, culinary and management presence.

Note: Job duties are subject to change as needed.

LANGUAGE SKILLS:

• Ability to read and comprehend elaborate instructions, event requests, correspondence, and memos written in English

TP TEA provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Age-inclusive
• Diversity and inclusion training or programs

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Café

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• Do you have some weekend availability?

Experience:

• Guest services: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person