Job Description:
Position title: Credit Investigator
Duration: 6 months (possible extension)
Location: Alpharetta, GA (Eastern)
Hybrid Work schedule: Eastern – Required to be in office Monday and Wednesday with the voluntary option of Thursday.

What are the key objectives for this resource (project summary)?

• To complete all requested credit investigation at or exceeding dealer service levels. Phone-based role where you will be needed to make inbound and outbound calls and strive for daily phone service of 100%.
• Scope of work: Includes the below items, via inbound/outbound phone calls to credit applicants and use of approved credit investigation tools:
• Verify Proof of Residence
• Verify Proof of Income
• Verify Phone Number
• Investigate/Verify Initial Fraud Alerts
• Investigate/Verify Extended Fraud Alerts
• Investigate/Verify Active-Duty Military Fraud Alerts
• Submit SSA-89 forms
• Respond to requests for additional investigation (Returned via ARW when investigation request is received to the Credit Analyst (CA) advising that it is outside of scope.
• Follow all credit investigation policies and procedures as outlined in articles found in SRM Knowledge and FOPP (see links above), using the proper credit investigation tools and proper notation of applications.
• Communicate in a professional manner.
• Always maintain a high level of professionalism in verbiage and tone when interacting with applicants and leaving messages.
• Compile and analyze credit information gathered by investigation.
• Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.

What specific TFS departments will they interact with? TFS DSC Credit Teams

• Requirements:
• M*ust Haves:*
• Excellent written and communication skills
• Phone based experience (inbound/outbound calls)
• PC literate with good typing skills (25-30 WPM)
• Minimum education level of a high school graduate
• The expectation is that these people will be available to work on 5 days a week with two of those days being Saturday and Monday mandatory.

Required Work Hours:
8 AM-7 PM Monday – Sat. in each applicable time zone. There will be a variety of scheduling options within the 11 hours (i.e.: 8-5 PM, 9-6 PM, 10-7 PM, 11-8 PM, etc. with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday, and Saturday. For business continuities, the 4 corporate partners will have Sunday and one of the following weekdays off: Tuesday, Wednesday, Thursday, or Friday.

Job Types: Full-time, Contract

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Roswell, GA 30076: Relocate before starting work (Required)

Work Location: Hybrid remote in Roswell, GA 30076