The Town of Holly Springs is seeking an Information Technology Technician 1 to join the Information Technology Department. The IT department is a team of very innovative and talented professionals who love what they do. The team is passionate about technology and how it is used to improve the organization and quality of life for the residents of the town.

Technicians provide direct support to end users and are expected to provide professional, courteous, and prompt service. They need a wide range of generalized technical support skills and will handle all issues with urgency and understand that reported issues may be preventing town employees from performing their tasks. Support is provided primarily in person, supplemented by e-mail, telephone, or other approved communication methods. This position is fully in-office and not remote. Annual starting salary is $60,978.59 (pay grade J).

Work Schedule:

The typical work schedule is during Town business hours of Monday through Friday from 8:00 am – 5:00 pm. The technician selected for this opening will be required to attend Town Council meetings approximately three Tuesday evenings per month to manage the meeting live stream and video production, as well as ensuring technology is operational throughout the meeting. Occasional night and weekend work will be required due to system upgrades, implementations, and system issue resolution. On-call support may be required.

Essential Tasks and Duties:

• Installing, diagnosing, repairing, maintaining, and upgrading computer hardware, software, and various peripherals.
• Manage, maintain, and operate the Town’s audio/visual systems for conference rooms and Town Council meeting rooms.
• Operate and support the Town Council meeting live streams.
• Support VOIP endpoints.
• Maintain user documentation knowledge bases and perform user training if necessary.
• Provide backup for technical support peers when workload or coverage adjustments are needed.
• Support IT with special projects that assist the department in support of the Town’s strategic goals and initiatives.

  Knowledge, Skills, and Abilities:

• Experience with in-person technology support.
• Experience supporting Windows and Mac operating systems and software.
• Experience supporting computer hardware, peripherals, and software packages.
• Experience with Microsoft’s suite of productivity applications.
• Preferred experience with audio/video technology.
• General understanding of networking technology.
• Ability to clearly understand and interpret user issues and communicate with users at all levels of technical ability, both verbally and in writing.
• Ability to work cooperatively and jump in when needed and offer coworkers and town staff assistance.
• Ability to react quickly and with urgency to resolve issues.
• Ability to adapt and respond to change.
• Must be able to self-manage time and prioritize tasks.

Minimum Experience:

Associate’s degree in a computer related degree program, or at minimum two years of direct support experience. A combination of education and experience outside of this minimum may be considered.

• Annual pay increases for meritorious performance.
• Competitive benefits package, including life, medical and dental insurance, LGERS retirement system membership and a 5% Town contribution to 401(K).
• Career learning and professional development.

The Town of Holly Springs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.