JOB
The primary responsibility is achievement of a high degree of customer satisfaction by serving as a catalyst and expediter in meeting customer expectations on behalf of the Board of Education. Serves as the ambassador for the District Central Office.
EXAMPLE OF DUTIES
EDUCATION & EXPERIENCE: Graduation from High School plus three (3) years recent (within the last 5 years) professional customer service experience with an emphasis on technology. Associate degree preferred. Oral and written proficiency in English and Spanish preferred. SPECIAL NECESSARY REQUIREMENT: Ability to act as Notary Public, or obtain credentials within the first 6 months of appointment in the position. QUALIFICATIONS: Considerable knowledge of general customer service principles and practices. Considerable knowledge of District policies and procedures. Skilled in the operation of a personal computer and related computer software; proficient in the Microsoft Office Suite (Word, Excel, Powerpoint). Must possess the core competencies of strong verbal, listening and written communication skills, adapt at problem analysis and problem solving, and a strong belief in the value of teamwork. Demonstrated oral and written communication skills. Demonstrated ability to maintain confidentiality with respect to sensitive employee information. Ability to work effectively, as well as deal tactfully and courteously, with the general public and employees; ability to maintain composure under duress when dealing with complaints. Ability to compose correspondence, maintains complex clerical records, prepare reports from records and format statistical reports for presentation. Ability to make routine decisions in accordance with laws, ordinances, regulations and departmental policies and procedures and to maintain confidential information. Ability to work independently with minimal supervision. Exam Plan: Training & Experience Assessment Pass/Fail Computer Skills Test
SUPPLEMENTAL INFORMATION
All positions may be subject to an interview process. The Town reserves the right to limit the number of qualified candidates who will be invited to participate in the examination, or any part thereof.All outside candidates will be required to undertake and successfully pass a pre-employment medical examination, which includes a substance abuse test that includes testing for THC (the psychoactive ingredient in marijuana), given at the Town's expense prior to employment if conditionally offered a part time, full time or safety sensitive position.The Town of Greenwich has implemented a policy of background investigations all full and part time positions prior to hiring as part of the reference checking procedures for outside candidates. The investigation will only be conducted as the last step prior to an offer. Refusal to sign the release form will terminate the candidate's further consideration.