Position: Neighborhood Services Compliance Officer

Reports to: Operations & Compliance Director

Emergency Classification: Essential

FLSA Classification: Non-Exempt

Pay Grade: 105

Are you excited by the opportunity to make a meaningful impact in a community while enjoying the sea breeze? The Town of Fort Myers Beach is seeking an experienced and passionate Neighborhood Services Compliance Officer to join our vibrant team! The ideal candidate will have a passion for storytelling, excellent communication skills, and a proactive approach to building positive relationships between the town and its residents.

The Town of Fort Myers Beach is a community on a resilient journey. Working at the Town of Fort Myers Beach means contributing to a town's recovery, rebuilding its spirit, and creating a future that stands stronger than before. If the thought of using your experience, background and skill set to join our dynamic team in this pivotal time excites you, please review the job description below and apply through the job ad.

Town of FMB Offers a Competitive Benefit Package!

Health & Wellness: Comprehensive health insurance plans for you and your family with low deductibles and low annual maximums! The Town of FMB pays 100% of employee only coverage and 50% of dependent coverage. Employer paid life insurance, short- and long-term disability insurance, and gym membership reimbursement.

Work/Life Balance: The Town of FMB offers 5 weeks of PTO Annually, 16 Paid Holidays annually, paid parental leave, and flexible scheduling options.

Retirement Planning: 401(a)/457(b) Pension Plan with an employer contribution in which you are immediately vested.

and more!

Position Summary

Performs specialized administrative work of a technical nature responsible for investigative, enforcement, and research work regarding code and ordinances for the Town to ensure compliance with the Town's Land Development Code, and local ordinances.

Responsibilities and Reporting During an Emergency Situation: If assigned, employees in this classification will be required to report and carry out duties as directed for the duration of an emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

EXAMPLES OF ESSENTIAL DUTIES

• Performs research, investigative, education, enforcement, and follow-up duties on various code and ordinance violations.
• Gathers, reviews and interprets documentation related to complaints alleging unlicensed or unpermitted activity.
• Conducts job site visits, takes photographs, interviews complainants/victims, and issues Stop Work Orders where violations occur as warranted.
• Conducts or oversees mediations between licensed contractors and consumers as a form of informal resolution to filed complaints as required.
• Processes and issues Notices of Violation, Notice to Appear, citations for non-compliance, certificates of competency, occupational licensure, certificates of use, proper permitting of signage, and related zoning compliance matters to both the public and private sector in reference to local ordinances, codes, and permits potential hazards to public health and safety.
• Investigates business or construction sites for potential hazards to public health and safety, to verify proper zoning classification concerning specific use, and to ensure proper permitting, to include remodeling, number of employees, square footage, and proper signage; notifies division clerical support of applicable fees.
• Investigates complaints regarding rights-of-way, sewage, growth obstructions, easements, and initiates towing of inoperable, illegally parked, and/or abandoned vehicles on public or private property.
• Obtains, correlates, preserves, and identifies evidence, criminal history, and other pertinent records for presentation to various courts and boards.
• Verifies accuracy and completeness of all research data/information received and provides verification on information requests from department field personnel.
• Manages vacant property program for vacant abandoned (foreclosed) properties as assigned; collects fees, enters or scans data in the system, conducts research, investigates, and inspects properties as needed.
• Monitors sign program. Physically inspect all new signs for the correct location, size, verbiage, and quantity. Works with the Planning Division to ensure compliance with Certificates of Use, Zoning Compliance Certificates, and Business Tax Receipts.
• Educates and advises the public on various code compliance issues and enhances community outreach.
• Meets with public and community groups to provide information on code compliance procedures and attends public meetings and seminars and various other meetings with contractors, other departments, and property owners as directed.
• Performs research and investigative work in determining extent of violation and non-compliance, and in preparing cases for judicial process; attends court cases for the purpose of testifying as directed; prosecutes cases before the Special Master at Code Enforcement Hearings.
• Prepares and maintains reports and records regarding activities, i.e., case files, trip logs, incident reports, warning tickets, citations, affidavits, statements, license reports, etc.
• Works in conjunction with other departments engaged in various code compliance tasks, i.e., fire codes, municipal health and sanitation codes, lot mowing, etc.
• Assists municipal, state, and federal authorities in matters pertaining to Code violations and licensed or unlicensed contractor investigations.
• Attends local community meetings and professional meetings to provide education and information on promoting voluntary compliance with licensing regulations and how to protect oneself from unlicensed contractors.
• Provides audio/visual presentations as necessary.
• Performs duties as needed related to Hurricane Preparedness, Emergency Response and Damage Assessment.
• Responds to citizen inquiries both orally and in writing.
• Performs emergency response tasks and assignments as directed.
• Attends all assigned meetings and events.
• Performs other duties as assigned.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

REQUIREMENTS:

Education, Certification, and Experience:

• High school diploma/GED; and
• Two (2) years of experience in investigative concepts and techniques; researching and gathering information for use as evidence; or building, housing or zoning inspection work.
• State of Florida Driver's License.
• Certification by the Florida Association of Code Enforcement (FACE) in Levels I or successful completion of certification within 12 months of employment.

Knowledge, Skills, and Abilities:

• Knowledge of state laws, local codes and ordinances that govern the code enforcement field, codes and violations thereof; working knowledge of FS Chapter 162.
• Knowledge of research principles and methods, investigation methods and techniques; general knowledge of judicial preparation principles and practices.
• Knowledge of report and record keeping principles and techniques.
• Knowledge of evidence preservation, preparation, and correlation principles and practices.
• Knowledge of computers and modern software applications to include the data software application.
• Skills in communication and customer service.
• Skill in both written and oral communications for effective expression and clarity.
• Ability to establish and maintain effective-working relationships with supervisor, support staff and other department staff, the public and public officials.
• Ability to organize and review work for efficient results and accuracy.
• Ability to exercise independent judgment in both routine and non-routine situations.
• Ability to perform duties with consistent courtesy and tact in the best interest of the public.
• Ability to respond to citizen inquiries/concerns with tact and courtesy and to work under stressful conditions as required.
• Ability to issue and follow oral and written instructions.
• Ability to assimilate and explain technical information about projects.
• Ability to work in a team environment, assist department heads and staff, and coordinate with the Town Attorney.
• Ability to work independently and self-start.

Physical Requirements:

• Tasks involve some unassisted lifting, carrying, pushing, and/or pulling of moderately heavy objects up to 50 pounds.
• Tasks involve stooping, kneeling, crouching, crawling, climbing, and balancing.
• Tasks may require prolonged periods of visual concentration.

Environmental Requirements:

• Tasks are performed occasionally in adverse weather conditions including heat, cold, rain, and potentially dangerous environments.

Sensory Requirements:

• Task requires sound perception and discrimination.
• Task requires visual perception and discrimination.
• Task requires oral communications ability.

The Town of Fort Myers Beach, Florida is an Equal Opportunity Employer, Drug Free Workplace and complies with the Americans with Disabilities Act.