5 Front Desk Manager Jobs in Castle Rock, CO
TOWN OF CASTLE ROCK is Hiring a Front Desk Manager Near Castle Rock, CO
The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork , cooperation , and quality communication . We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Essential Duties & Responsibilities:
- Greets patrons utilizing or visiting the Recreation Center
- Accepts fees for facility use. Registers participants and collects fees for programs and activities including childcare punch cards, private fitness and swim cards. Provides, checks and renews membership and resident id cards; takes pictures for cards
- Modifies pass types for customers. Voids transactions in registration and Point of Sale systems
- Counts all cash, checks and credit card slips at end of shift. Completes cash reports for registration and Point of Sale systems
- Provides customer service by responding to patron concerns and issues; providing information regarding the recreation facility, programs offered, and schedules in person and via phone; and answering the phone and responding to questions
- Maintains towel supply; washes, dries and stores towels
- Maintains facility cleanliness. Requests maintenance repairs and cleaning in coordination with the maintenance department
- Provides direction to Front Desk Attendants
- Opens and closes facility to customers
- Helps develop process improvements at the front desk
- Assists with Pro shop audits
- Prints and distributes facility room schedules. Keeps abreast of staff members' responsibilities and physical location and schedule of activities, programs and events
- Performs all duties of Front Desk Attendant
- Performs other duties as assigned or required
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: High School Diploma or GED
Experience: One to two (1-2) years' experience in a public setting providing customer service
Licenses and/or Certifications Required:
- A CPR and First Aid certificate are required, or ability to attain within 30 days (these can be obtained at the Recreation Center)
- Knowledge of Parks and Recreation Department policies and procedures
- Knowledge of the Recreation Center's programs and activities
- Skill in providing guest services and in communicating effectively in person and over telephone
- Ability to establish and maintain effective working relationships with patrons and coworkers
- Ability to exercise consistent tact and courtesy in frequent public contact
- Ability to organize and review work for efficient results and accuracy
- Ability to handle diverse tasks while maintaining attention to detail for accuracy
- Skill in operating a computer keyboard and ability to learn specific Recreation Center application
- Ability to perform basic math skills in accepting fees and completing cash reports
- Ability to exercise independent judgment to apply facts and advisory data to problem resolution. Advisory data includes Parks and Recreation policies and procedures
- Ability to work in a team environment
The Town of Castle Rock is an Equal Opportunity Employer.
Job Summary
Full Time
$37k-49k (estimate)
04/23/2024
05/12/2024
crgov.com
CASTLE ROCK, CO
25 - 50
2012
LINDA SWEETMAN
$5M - $10M
Business Services
Related Companies
About TOWN OF CASTLE ROCK
Nestled just south of Colorados capital city, Castle Rock is a thriving, world-class community. With just more than 67,000 residents, Castle Rock still values its small-town character, with a traditional downtown core and regular community events. Castle Rock is a full service municipality. It employees about 500 full-time employees to provide residents police, fire, emergency medical, parks, recreation, water and transportation services. The Town also serves as the Douglas County seat and is home to headquarters for Douglas County School District, Douglas County, Douglas County Sheriffs Offic...e and a local Colorado State Patrol troop. As the community continues growing, the Town will continue to provide high-quality services while preserving the history and heritage of Castle Rock. At the same time, the Town will remain physically freestanding from the rest of the metro area. The Towns identity stems not only from the namesake rock, but also from a scenic natural landscape that surrounds it. There are more than 87 miles of trails, 50 well-planned parks and more than 6,000 acres of open space for residents and visitors to enjoy, making Castle Rock a regular on Money magazines top places to live list. (See other ways the Town has been recognized at CRgov.com/ourcommunity.) In order to preserve their rich traditions and quality of life, Castle Rock residents effectively manage change. The community works to enhance the Towns self-sufficiency and foster a strong local economy, making Castle Rock an attractive place to work and own or start a business.
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