Job Summary

The Front Office Coordinator is responsible for greeting and screening patients for information needed to perform required tests, scheduling patient exams, verifying insurance and patient demographics, and answering phones in a safe and productive manner that prioritizes patient safety and information security.

Essential Responsibilities

· Demonstrates behaviors that reflect Tower’s core values of quality, safety, teamwork, accountability, integrity, and respect.

· Responsible for opening the office and ensuring required supplies are in place.

· Greets patients and obtains needed information. Scans patient information into RIS and ensure patients’ jackets contain complete information.

· Partners with technologists to provides services ordered by physicians.

· Provides administrative support and coordinate with co-workers to provide timely and accurate services.

· Maintains confidentiality in handling sensitive patient information, documents and film.

· Analyzes and prioritize information and job tasks to ensure duties are completed in a timely manner.

· Provides exceptional customer service.

Core Job Duties

· Meets all requirements for confidential management of Company and patient information, including access and distribution controls, password policies, HIPAA and CPI compliance, secure filing and disposal, and records retention and storage.

· Communicates effectively and courteously with all contacts, internal and external.

· Uses skill and judgment to ensure written and verbal outputs are clear, accurate, grammatically correct, and professional.

· Maintains current knowledge of Company policies and procedures.

· Meets all applicable safety regulations for the position and work environment, including prompt injury and incident reporting and use of personal protective gear when required.

· Uses critical thinking skills to work with documents and forms and interprets information furnished in written, oral, diagram, drawing or schedule format. Able to review quantitative and qualitative work and identify questionable items.

· Meets time and attendance requirements; organizes workload to meet daily objectives.

· Respects patient dignity.

Other Duties

· Attends meetings and/or training seminars as requested.

· Other duties as assigned.

Education and Experience

· Education – High school diploma or GED.

· Work Experience – One to three years of related experience and/or training, or equivalent combination of education and experience. Insurance billing experience preferred.

Knowledge and Skills

· Medical – Strong working knowledge of medical terminology.

· Equipment – Uses office equipment such as computer terminals, copiers, and fax machines; data entry and keyboard.

· Computer and Skills – Microsoft Office; specialized industry-specific software; internet browsers.

· Strong written and verbal communication skills.

· Strong organization skills.

· Proficiency in general administrative skills.

· Problem-solving skills.

Physical Requirements

· Frequent standing, walking, and sitting; occasional bending, stooping, kneeling, crouching or crawling.

· Hand and finger mobility for use of reaching and manipulating keyboards and other business equipment.

· Occasional lifting of materials weighing up to 25 pounds.

· Must be able to drive, have use of personal vehicle, and maintain own auto insurance.

· Clear hearing and speaking voice sufficient for face-to-face and telephone communication.

· Clear vision, with or without correction, for near and far work, sufficient to operate office and medical equipment. Color vision is required.

· Equipment worked with includes: moving mechanical parts, computer stations, office and medical equipment.

· Exposure to potential hazards: potential infectious agents, fumes or airborne particles, cleaning chemicals, radiation-emitting devices, contaminated needles/injection devices.

· Noise level: typical of an office environment and medical clinic.

Additional Information

· Must be willing to work overtime when requested and authorized.

· Must be willing to travel to off-site work meetings, trainings and events, if requested.