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$1000 Signing Bonus effective 1 / 20 / 2024
Note : All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverage levels.
HOURS FOR POSITION : Monday - Friday 8 : 30am-5 : 30pm, Saturday 8 : 30am-1 : 30pm( off alternate weekends ).
Please complete the link in a separate window for the assessment : - Branch Member Service Representative
SUMMARY OF POSITION :
The Branch Member Service Representative provides a valuable link between members and the credit union. The incumbent professionally represents the credit union to members and delivers high level service through identifying relationship opportunities;
matching appropriate products and services to meet member needs; and migrating members to alternative banking solutions.
In order to assess their financial needs, the position must maintain a thorough knowledge of the features and benefits of all TFCU products and services.
This position requires an in-depth knowledge about all products, services regulations, and procedures of the operational departments within the credit union.
The incumbent processes all member requests through various systems.
The incumbent abides by current laws and organizational policies and procedures; cooperates with, participates in, and supports adherence to all internal policies, procedures and practices in support of risk management and the overall safety and soundness of the credit union.
A Branch Member Service Representative also performs teller functions on a regular basis adhering to all teller standards.
PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS (for all incumbents) :
Resets Tower Talk 24 and / or Home Banking PINSs.
Resolves product or service problems by clarifying the member’s concern; determines the cause of problem; selects and explains the best solution to solve the problem;
expedites corrections or adjustment; follows up to ensure resolution.
Delivers high level loan and account service to potential, new, and existing members; assesses financial needs; identifies relationship opportunities and matches appropriate products and services to meet their financial needs and the goals of the credit union.
Sells products and services through effective use of sales skills and extensive product and service knowledge. Participates in all levels of the sales process including identifying needs, referral, closing, and follow-up.
The incumbent must meet prescribed goals in sales and referrals.
The incumbent must meet prescribed goals in follow-up calls.
see Teller job description)
Responsible for ensuring dual control when such access is granted.
Performs related duties as assigned.
REQUIRED QUALIFICATIONS :
WORKING CONDITIONS :
This position description is not necessarily all inclusive in terms of work detail
Last updated : 2024-04-30
Full Time
Specialty Trade in Construction
$36k-44k (estimate)
05/02/2024
05/09/2024
retroinsulation.com
Annapolis Junction, MD
<25
Specialty Trade in Construction
The job skills required for Member service representative include Products and Services, ATM, Initiative, Credit Card, Consumer Loans, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.