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$1000 Signing Bonus effective 1 / 20 / 2024
Note : All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverage levels.
HOURS FOR POSITION : Monday - Friday 8 : 30am-5 : 30pm, Saturday 8 : 30am-1 : 30pm( off alternate weekends ).
The Senior Branch Member Service Representative is a lead position that supports the Branch Manager in effectively directing, prioritizing, overseeing and coordinating the daily work activities of the Branch Member Service Representatives (MSR).
This position and the Branch MSRs provide a valuable link between members and the credit union. They professionally represent the credit union to members in person and deliver high level service through identifying relationship opportunities;
matching appropriate products and services to meet member needs; and migrating members to agreed upon alternative banking solutions.
The position oversees the cross-selling efforts of the Branch MSRs by ensuring that they have in-depth knowledge of all Tower consumer loan, mortgage products, and savings products, services, regulations and procedures.
The Senior Branch MSR assists the Branch Manager in coaching and training MSRs so that timely, efficient service is provided to members.
Reinforces Tower and branch security procedures with MSRs to support risk management and ensure safety and soundness of the credit union.
PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS :
Reviews Tower Federal Credit Union (TFCU) and branch security procedures with MSRs to support risk management; overall safety and soundness of the credit union;
and to ensure that MSRs maintain an awareness of security risks in the areas of member identification, elder abuse, membership eligibility, confidentiality, phishing / vishing attempts and overall physical branch security.
Reports any suspicions immediately to appropriate person or department. Ensures attendance at required quarterly branch security training.
Responsible for reviewing branch referral reports and assists with the audting of XA accounts for accuracy.
Supports the Branch Manager in directing, prioritizing, and coordinating the daily work activities of branch MSRs. Oversees timely, effective, and excellent service to members by MSRs.
Makes independent decisions that directly effect TFCU (i.e. fraud, loss prevention, service, good will). Acts as Branch Manager when necessary.
Provides MSRs with the leadership, guidance, coaching, and training needed to develop their skills; oversees the cross-selling efforts of the MSRs by ensuring that they have in-depth knowledge of all Tower consumer loan, mortgage, and savings products, services, regulations, and procedures.
Resolves sensitive and complex issues or exceptions in an expedient, decisive manner. Provides significant documented input into MSR performance appraisals.
Analyzes and evaluates credit reports and Deluxe Detect reports; coaches MSRs to assist them in determining best options for members.
Monitors effective cross selling of products and services to include assessing members’ profiles for additional cross selling opportunities.
Performs teller duties as needed and assures the security of cash drawer and negotiable instruments (see Teller job description).
Reviews and approves loan applications for MSRs with lower or limited authority. Reviews loans with more complex documentation (i.
e. Airplane, Mobile Home, documented Vessels and loans secured by Stocks and Bonds). Responsible for informing the member of the underwriting decision, including any counter offers, stipulations for loan approval or any suggested alternative loan products.
Processes and disburses loans in accordance with the terms of the loan approval and TFCU’s policies and procedures.
Provides final review for certificate paperwork and also reviews IRA paperwork for accuracy and completeness prior to it leaving the Branch.
Researches any discrepancies in information, determines the source and takes necessary corrective action.
REQUIRED QUALIFICATIONS :
COMPETENCIES :
WORKING CONDITIONS :
TFO clearance required.
Last updated : 2024-05-10
Full Time
Specialty Trade in Construction
$46k-57k (estimate)
05/11/2024
05/25/2024
retroinsulation.com
Annapolis Junction, MD
<25
Specialty Trade in Construction
The job skills required for Member service rep include Products and Services, Leadership, ATM, Microsoft Office, Bank Secrecy Act, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service rep positions, which can be used as a reference in future career path planning. As a Member service rep, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service rep. You can explore the career advancement for a Member service rep below and select your interested title to get hiring information.