POSITION TITLE: Branch Manager. . DEPARTMENT: Branch Operations. . ACCOUNTABILITY: Vice President, Branch Operations. . . Scope of Responsibility. The primary responsibility of the Branch Manager is to manage the branch location including the direct supervision of all branch staff. providing customers with full bank services. including consumer lending and pr...
POSITION TITLE: Assistant Branch Manager. . DEPARTMENT: Branch Operations. . ACCOUNTABILITY: Branch Manager. . . Scope of Responsibility. The primary responsibility of the Assistant Branch Manager is to coordinate with the Branch Manager in managing the branch location, including. the direct supervision of all branch staff, providing customers with full bank ...
POSITION TITLE: Customer Care Center Manager. . DEPARTMENT: Operations. . ACCOUNTABILITY: VP Retail Banking and Delivery. . . Scope of Responsibility. This position is responsible for overseeing the daily operations, resolving escalated customer issues, and maintaining high standards of customer satisfaction. The supervisor will implement and monitor customer service policies and procedures to align with r...
POSITION TITLE: Project and Vendor Manager. . DEPARTMENT: Operations. . ACCOUNTABILITY: VP Retail and Banking Delivery. . Scope of Responsibility. . . The Project Manager & Vendor Manager is responsible for leading bank-wide projects and overseeing the enterprise vendor management program. This dual role ensures that organizational initiatives are executed su...
