AVP/Branch Manager

POSITION TITLE:                               Branch Manager

DEPARTMENT:                                  Branch Operations

ACCOUNTABILITY:                           Vice President, Branch Operations

Scope of Responsibility:  The primary responsibility of the Branch Manager is to manage the branch location including the direct supervision of all branch staff; providing customers with full bank services; including consumer lending and promoting growth & profitability of the bank by developing new customers and selling bank services.

Duties & Responsibilities:                                                                                                                                           

• Coordinates the activities of branch personnel by assigning work, answering questions, solving problems, helping with complex transactions and sensitive customer relations issues, explaining policies and procedures, and so forth;
• Trains, motivates, and develops assigned staff; completes and conducts performance appraisals; acts as final authority for issue resolution for the office. 
• Ensures that customers are served promptly and efficiently in accordance with established bank policies and procedures;
• Utilizes knowledge and experience in exercising discretion and independent judgement in resolving problems and answering questions;
• Responsible for providing front-end centralized residential mortgage, home equity, and home equity line of credit application processing for all customers and prospects.
• Responsible for the evaluation, decisioning, and processing of consumer loan requests from application to closing.
• Ensures staff compliance with bank regulations, requirements, and procedures; ensures staff follows operational and security policies and procedures; trains staff on appropriate policy and regulatory issues. 
• Participating in required compliance training and insuring compliance with all regulations that apply within the scope of the position. Supervisors have day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments;
• Conducts monthly audits to ensure branch personnel are properly following bank procedures and policies as expected;
• Promotes growth & profitability by developing and maintaining positive relationships with new and existing customers visiting the branch as well as through business development calls to the customer locations;
• Communicates performance expectations and provides timely and beneficial feedback to employees aiding in their development. Takes timely and appropriate corrective/disciplinary action when necessary;
• Ensures the facility and equipment are properly maintained to safeguard against financial loss to the bank or personal injury to customers or employees;
• Performs other duties necessary to meet the goals and objective of this position.

Contacts & Relationships: The individual in this position will work closely with bank customers, branch employees and management personnel, as well as Business Development Officers.  

Knowledge, Skills & Experience:

• Minimum of 3 years of banking experience with at least one year as Asst. Branch Manager preferred.
• Proven leadership and management skills
• Excellent customer service and interpersonal skills
• Ability to prioritize task, delegating when appropriate
• Excellent written and verbal communication skills
• Proficient with Microsoft office

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel or crouch.  The employee must occasionally lift and/or move up to 15lbs. Vision abilities required include close vision, distance vision, and peripheral vision. Employee will need to be able to do close up paperwork and view computer screens.   

EEO Statement: Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, affectional or sexual orientation, gender identity or expression, liability for military service, mental or physical disability or perceived disability, and any other classification protected by applicable state and federal laws.  Reasonable accommodation is available for qualified individuals with disabilities, upon request. 

Hebron Savings Bank expressly prohibits any form of workplace harassment or unlawful discrimination against individuals on the same basis as outlined above. 

Job Classification:           Exempt