Regional Director of Business Office- East Region

• This person will support the Business Office Managers in Touchstone's East Region, which includes 7 communities in the following cities: Tyler. Gonzales, Tomball, North Houston/Cypress, Porter/Humble, and West Houston.
• The ideal candidate will reside within the greater Houston, TX area and able to travel 3-4 days per week.

Join our family. Make a meaningful difference. Join The Team and our Mission to Serve Others

Touchstone Communities is committed to bringing best-in-class care to the patients, residents and Veterans we serve. Our purpose is to glorify God by serving others through compassionate, skilled care. Our dedicated team members are key to our success in providing positive healthcare experiences.

Touchstone Communities is seeking professionals who share our mission to improve the lives of those we serve every day. If you are driven by the desire to help, heal and empathize in a work environment where every voice matters, we encourage you to apply today!

Job Responsibilities:

• Evaluate, develop and mentor Business Office Managers (BOMs) to include assistance in hiring and onboarding of all BOMs.
• Develop and maintain standardized business office processes, documentation standards and electronic systems compliance.
• Collaborate with CSO and operations regional team to optimize processes and business office results.
• Collaborate, provide technical expertise and support operations during business office transitions and Community openings.
• Support BOMs and lead communication strategies during internal and third-party audits evaluating business office functions.
• Review and audit business office functions and provide comprehensive assessments and/or performance plan recommendations.
• Oversee and review resident trust fund reconciliation process and perform routine comprehensive compliance audits.
• Active involvement in collections strategies by community providing industry specific guidance and collection tactics.
• All private pay (includes applied income & co-insurance) collections at 99%
• Development and maintenance of training and resource material for community business office functions
• Zero deficiencies on community trust fund audits and on time monthly trust fund reconciliations
• Turnover of business office function team members is within company leadership goal.

• A minimum of 2 years' experience as a Regional Business Office Manager in the skilled nursing industry is required.