Job Summary:

Responsible for phlebotomy, maintaining laboratory files, handling of specimens/reports, processing outpatients, answering and directing phone calls to appropriate areas/personnel, and processing all specimens that come into the laboratory.

Functions and Duties:

• Performs phlebotomy on all outpatients and inpatients as required, from neonate to geriatric patients, by finger stick, heel stick, or venipuncture for diagnostic testing as ordered by providers, including blood cultures
• Interprets physician orders and order tests in appropriate system.
• Follows proper identification practice and procedure for all patients’ phlebotomies.
• Records proper information on specimen labels as required by procedure. Including patients’ last and first names, date of birth, date and time of collection, and the initials of the phlebotomist.
• Performs routine collection rounds on time and within acceptable limits, including timed draws.
• Processes and centrifuges specimens and delivers to proper department, including reference lab orders and specimens for courier pickup.
• Sorts and processes specimens received by the laboratory and proficiently handle all specimens received in the lab.
• Coordinates a simultaneous series of tasks accurately, including STAT orders, fluctuation in workload, prioritizing work to complete within scheduled hours and established turnaround times.
• Responsible for clerical duties necessary to maintain high quality and efficient daily operations of the laboratory, including but not limited to, filing of laboratory orders, faxing of patient’s results, and assists with clinical/clerical laboratory functions as needed.
• Assist in inventory and general maintenance of laboratory equipment.
• Reports to appropriate physician, nurse manager, or house supervisor any problems, delays, or occurrences that effect laboratory functionality.
• Notifies appropriate nursing personnel and laboratory staff and properly documents when unable to collect specimens.
• Performs all LIS (Laboratory Information System) functions and procedures per established protocols.
• Adheres to hospital and laboratory policies; maintains confidentiality of patients and fellow employees and exhibits ethical behavior; ensures a professional appearance in compliance with dress code
• Exhibits professionalism in actions as well as appearance. Demonstrates courtesy to patients, visitors and fellow employees.
• Supports the mission, values and goals of the hospital and encourages the same through words and actions; shows accountability for own words and actions.
• Accepts job assignments offered; follows lines of authority in reporting and dealing with problems; accepts supervision and direction; displays strong initiative and requires minimum supervision.
• Adheres to all hospital and laboratory infection control and safety policies; performs annual employee review of infection control and safety policies.
• Maintains clean and safe work environment; reports safety hazards and / or equipment malfunctions to Laboratory Administrative Director.
• Follows hospital policy for reporting and treating work-related illness / injury; completes hospital incident report forms to report employee, patient or visitor unusual occurrences.
• Performs all other duties as assigned

Minimum Qualifications:

Education

• High School Diploma or GED required.
• Completion of a Medical Assistant, Phlebotomy or equivalent program required.

Experience

• <2 years of phlebotomy experience preferred.

Certifications, Licenses, and Registrations

• BLS certification, or obtained within 90 days.
• De-Escalation and restraint training obtained during orientation period and maintained.

Skills and Abilities

• Basic Computer skills.
• Capable of independent decision-making.
• Ability to work well with professional and non-professional staff.
• Communication – Must be able to communicate clearly and concisely, verbally and in writing.
• Interpersonal Skills – able to work effectively with other employees, patients and external parties.
• Basic Skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly and spell correctly.
• Customer Service – must demonstrate ability to establish and maintain long term customer/patient relationships, and build trust and respect by consistently meeting and exceeding expectations.

Touchette Regional Hospital Benefits

• Medical Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Travel Emergency Assistance
• Employer Paid Life Insurance
• Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• 401(k), with Company Match
• Term Life Insurance
• Whole Life Insurance
• Accident Only Insurance
• Cancer Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance
• Paid Time Off (PTO) Holidays
• Sick Days
• Floating Birthday
• Bereavement
• Jury Duty
• Tuition Reimbursement