You haven't searched anything yet.
Rep I - Customer Service
Job Category : Customer Service Requisition Number : REPIC003237 Showing 1 location Job Details
Description
Specific Job Duties and Responsibilities
Works with accounting to ensure complete resolution of issue to ensure customer satisfaction.
Reviews customer open order and backorder reports on a daily basis in order to pro-actively resolve potential issues. Contacts the customer in the event there are difficulties in filling customer order, meeting delivery time, required adjustments in pricing or other issues which may need to be addressed.
Follows up with internal contacts as needed to quickly resolve the issue.
Ensures data integrity by verifying input and calculations.
Maintains a close alliance and dialogue with the assigned Sales Account Managers to ensure that all customer needs are properly serviced.
Contact with other departments or external contacts to clarify, obtain and furnish information.
Assists others in department as necessary.
Qualifications
Education and Experience : High school diploma or GED plus additional specialized courses or Associates Degree in related field.
Customer Service / Sales experience in-house or similar environment with knowledge of departmental function, procedures, terminology and interrelationships preferred.
Experience in Industrial Safety commodities and / or Rental Equipment products and services preferred.
Other Required Skills, Knowledge or Abilities : Excellent PC skills with proficiency in MS Office programs and ability to quickly learn new software such as RentalMan.
Comprehensive, specialized knowledge of company services & applications. Proficiency with order entry / customer service applications, word processing, spreadsheet software.
Ability to maintain spreadsheets and modify formats in order to complete assignments.
Effective problem solving and interpersonal skills needed in order to effectively communicate and resolve customer issues.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Must be able to handle diverse tasks simultaneously and work effectively with interruptions, meeting or exceeding production and quality goals.
Ability to pay close attention to details and present good planning, organization, and time management skills.
Ability to handle confidential or sensitive information.
Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
Interpersonal Communications : Good oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications.
Good telephone etiquette. Daily emails & phone calls with customers to take orders, expedite orders, & resolve issues. Develops rapport and relationships with customers by providing excellent customer service.
Contacts with immediate associates and immediate supervisor for instructions, training and guidance.
Physical Demands
While performing the duties of this job, is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms;
and talk or hear. Occasionally required to stand; walk; and stoop, kneel, or crouch. Must occasionally lift and / or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Work Environment
Spends most of the time in an office environment. Occasional visit to shop area. Must take care in moving or lifting office supplies.
Reporting Relationships
Complexity of Duties and Decisions : Work consists of tasks, processes or operations where the employee must select and apply standard policies and procedures requiring little interpretation.
Resolves most questions independently by choosing between a few clear choices or discussing with a supervisor. Must adhere to departmental policies, schedules and deadlines.
Must conform to standard work practices (safety, security, environmental procedures and Company business practices and codes of conduct).
Is expected to review own work for completeness, accuracy and conformance to policy. Probable errors are usually detected by incumbent or in succeeding operations and generally confined to department.
Timeliness of order entry and order expediting and communicating information to appropriate personnel contributes to customer satisfaction, and repeat business.
Authority : Works under general supervision, with broad instructions covering what is to be done, limitations, quality and quantity expected, deadlines and priorities.
About Total Safety :
Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, comprehensive flare services, industrial hygiene, onsite emergency medical treatment / paramedics, communications systems, engineered systems design, and materials management.
Total Safety operates from 176 locations in 20 countries to ensure the safe Wellbeing of Workers Worldwide (W3).
Total Safety is proud to be an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
If you require special assistance or accommodation while seeking employment with Total Safety, please contact Human Resources at (713) 353-5152.
For telecommunications device for the hearing impaired TTY, please contact 711).
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Last updated : 2024-05-14
Full Time
$37k-47k (estimate)
05/16/2024
05/23/2024
The job skills required for Customer service rep include Customer Service, Problem Solving, Products and Services, Planning, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.