JOB SUMMARY JOB SUMMARY As a Tory Burch Sales Associate/Key Holder you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. With the addition of Key Holder, you will also have store open/closing responsibilities. You should demonstrate a strong commitment to the customer experience, a genuine curiosity and interest in people, authenticity, fashion & style sensibility and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention. Additionally, you must have a high degree of maturity and integrity given store open/closing role. JOB DESCRIPTION RESPONSIBILITIES Drive the Business & Deliver Results Achievement of personal sales and metric goals Build and maintain new and existing customer relationships Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities Be Buddy/Team Player Model behavior that reflects the company’s core values Appropriately manage conflict and take ownership for your part in the team dynamic Demonstrate a high degree of maturity and integrity Contribute to a positive atmosphere that is fun, professional, productive and team oriented Create the Customer Experience Contribute to an environment that consistently delivers on the five stages of the transformational customer experience Demonstrate strong use of selling skills Ensure a high level of customer service through extensive product knowledge and product ownership Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience Represent the Brand Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude Contribute to maintaining all brand and operating standards to support brand consistency Assist in maintaining store presentation standards Leverage in-store technology to ensure every customer’s experience is transformational Operational Excellence Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility Ensure all sales and operational policies and procedures are maintained Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities Adhere to all policies and procedures with a focus on loss prevention and operational excellence Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes. PRIOR EXPERIENCE NEEDED 2-4 yrs. experience in a high volume, customer-driven retail environment Strong personal selling and customer relations experience, along with verbal and written communication skills. REQUIREMENTS Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts. Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time. Must be at least 18 years of age. CORE SKILLS Adaptable – Change before you have to Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities Entrepreneurial Spirit – Own it Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done Collaborative – No “I” in Tory Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach Client & Brand Focus – Put yourself in Tory’s shoes Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers Live the Values – Being “Buddy” Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment Functional Expertise – Know Your Stuff Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice FOR PEOPLE MANAGERS: Team Builder – It’s all about “We” Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.