Grade II: Field Service Technician

Reports to Service Manager

Position Profile

Services and repairs a variety of office equipment at customer locations usually within a specific geographic area. As a certified technical professional, is capable of handling full workload.

Job Duties and Responsibilities

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory and customer relationships.
• Demonstrates excellent technical and customer relation skills.

Demonstrates Technical Expertise

• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on device functions. .
• Performs troubleshooting and repairs or replaces equipment components as necessary.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.

Manages Territory

• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.

Customer Service

• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all Documax personnel.
• Is a positive and contributing team member.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

• Requires journeyman level technical knowledge typically gained through completion of technical school and 2 years of related experience.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of a vehicle while on company business.

Location: Suffern, NYSalary: $19-$27 per hour