**Job Description**

We are currently seeking a customer service oriented Japanese and English Bilingual candidate for a well established retail company. The group works with an e-commerce platform for various Japanese related products: Books, Manga, Anime, Media, and gifts. The ideal candidate will have customer support experience and great communication skills.

**Position:** Customer Service Representative

**Industry:** Retail

**Location:** Torrance, CA

**Languages:** Japanese and English a MUST

**Pay:** $40k - $55k (Depending on your experience)

**Status:** Full time Excellent benefits

**Duties**

* Customer support: Respond to questions and inquiries from customers over the phone, email and web communication sites.

* Coordinate merchandise modifications: cancellations, exchanges, and returns for vouchers or credit.

* Handles complaints and escalations by explaining store policies with an appropriate solution.

* Place order and process subscriptions through phone, email and online channels.

* Process invoices and coordinate with logistics teams and various stores.

**Qualifications**

* Bachelor's degree in related field strongly preferred

* Japanese and English language proficiency at the business level is a MUST

* Exceptional communication and networking skills is highly desired