Job Description

POSITION SUMMARY :

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration.

However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially.

You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities.

The MSB Sales Associate is the person in charge of promoting Cardenas MSB products and services through excellent customer service, ensuring that all compliance regulations and operation procedures and policies are followed.

• The MSB Sales Associate's main responsibility is to profitably grow sales of MSB products and services, this includes : a) Welcoming MSB customers, guiding them through the products, answering questions, and making sure customers have a pleasant experience;
• b) Following the training manuals and SOP's for the department core processes; c) Maintaining the required AML & BSA certifications up to date;
• d) Recommending related products to increase customers' options and enrich their relationship with Cardenas; e) Conducting and registering the transactions in the POS;

f) Being accountable for the sales, cash, transactions, etc. recorded on their behalf. The individual in the role is to continually grow the capacity for efficiency, effectiveness and service, while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The essential duties and responsibilities of this position include, but are not limited to, the following :

Operational Excellence

• Proven track of providing excellent results, shows persistence and perseverance. Proactive qualities and self-directed actions;
• Dedicated to meeting expectations of internal and external customers. Demonstrate care and compassion for people; shown empathy and concern.

Able to build and maintain positive team relationships, relates well to diverse people; is approachable.

• Promotes all financial services we offer with each customer that visits the store;
• Complies with the Company's manual of policies and procedures as well as, Bank Secrecy Act and Anti Money Laundering Regulations in addition to the Company's transmitters businesses partners
• Must successfully pass an exam on anti-money laundering compliance training with the Company's designated third-party Company.

Must attend all AML training assigned by the compliance team.

• Maintain working area and equipment in optimal conditions, report maintenance and repairs needed;
• Operate a computer and process all the financial transactions effectively;
• Understanding of how to operate assigned office equipment and other duties;
• Responsible for the safekeeping of the cash originated from all financial transactions;
• Responsible for providing the highest level of customer service to all our customers;
• Inventories services under custody;
• Maintains supervisor informed of any event that might require his / her intervention;
• Perform other work-related duties as assigned.

Team Member Development

Maintain a positive work environment.

Leadership & Management Skills

• Ability to deal with confidential information.
• Willingness to cover a flexible work schedule.

Financial Results

Responsible for delivering appropriate information to the customer regarding the different financial services with the main objective of increasing sales.

SKILLS AND QUALIFICATIONS :

• High School Diploma.
• Fluent in Spanish.
• Excellent communication skills.
• Knowledgeable in computer navigation and software.
• Be very attentive and friendly.
• No criminal record.
• Ability to work under little or no supervision.
• Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.
• Desired but not required :
• Sales experience
• Cash handling experience
• Bilingual : Spanish and English
• Financial Services experience

PHYSCIAL DEMANDS AND WORK CONDITIONS :

The physical demands and work conditions below representative those that must be met to successfully perform the essential functions of this job.

Some requirements may be modified to accommodate individuals with disabilities :

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office.

Last updated : 2024-04-27