TONS is a store and e-commerce store in Pittsburgh, PA, USA in November 2022. We are looking for the manager to be in charge of handling online orders and taking care of e-commerce clientele.

```Duties```

ORDERS FULLFILMENT

• Work across multiple payment processing platforms (Shopify, Farfetch, Garmentory)
• Receive, pick, pack, label, and ship merchandise to our global clients according to company standards
• Checking the accuracy of picked orders
• Approve or cancel sales orders in accordance with pre-established fraud guidelines
• Maintain the cleanliness, organization, and safety of the fullfilment space

CUSTOMER SERVICE

• Be in charge of all communication with online clients and provide personalized answers to clients through various platforms, such as Garmentory, Shopify, Gmail

Represent customer care team and handling product-related requests

• Answering inbound telephone calls and providing excellent customer service
• Handling complains, helping customers to get the best experience
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Processing returns and keeping records for items that do not fall within our return policy guidelines
• Process and organize returned to sender parcels
• Respond to customer chargebacks

ADDITIONAL

• Support the planning activities related to the catalogue, shooting and logistics
• Manage day by day activities in order to ensure the proper working and updating of the website, taking into account the commercial strategies
• Roll up your sleeves and do whatever is necessary to maintain day to day operations i.e., fulfilling online orders, check in new merchandise, steam, restock sold items, etc.; being team oriented is very important.
• When needed, partner with your colleagues to elevate the customer experience.

```Experience```

- Proven experience in managing e-commerce platforms and driving online sales
- Excellent communication skills, both written and verbal, to effectively engage with customers and team members
- Ability to analyze data, generate reports, and make data-driven decisions to optimize performance

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please submit your resume highlighting your relevant experience. Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Part-time

Salary: $30,000.00 - $40,000.00 per year

Expected hours: 24 – 40 per week

Benefits:

• Health insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person