Position: Concierge Manager

Location: Wilmington, N.C.

Company: Tongue & Groove Property Services

Overview: Tongue & Groove Property Services is on the hunt for a dedicated and seasoned individual capable of amplifying operations at exclusive households in Wilmington, N.C. We take pride in offering unparalleled service to our luxury homeowners, echoing the ambiance of a world-class resort. If you possess an impeccable eye for detail and are adept at multitasking, we invite you to be a part of our mission — seamlessly merging discerning individuals with high-end residences to curate unparalleled homeowner experiences.

Objectives:

• Craft a setting where homeowners immediately feel enveloped in luxury and comfort akin to a 5-star resort.
• Seamlessly manage general household operations ensuring unparalleled service.
• Efficiently maintain, organize, and preemptively address household schedules and inventory.
• Foresee and fulfill the daily requirements of homeowners even before they step foot into their residence.
• Showcase proficient cleaning and maintenance abilities across diverse assignments.

Key Responsibilities:

• Systematically conduct maintenance checks, ensuring top-tier work quality and flawless operation of all household appliances and mechanics.
• Execute meticulous pre-arrival inspections, addressing any concerns prior to homeowners stepping in.
• Supervise cleaning personnel ensuring immaculate upkeep of all areas, extending to pools and external amenities.
• Ensure homes are guest-ready — kitchens stocked, bathrooms refreshed, appliances sparkling, fresh flowers adorned, pools prepared, and landscapes picture-perfect.
• Handle routine chores, including grocery shopping, fueling vehicles, and managing laundry.
• Welcome guests and family members, potentially including airport pick-ups.
• Collaborate with homeowners or cooking staff for meal planning and grocery acquisitions.
• Conduct thorough post-visit inspections to reset residences to perfection.

Qualifications:

• Proven experience in household, yacht, or elite hospitality management.
• Prior exposure to housekeeping, interior design, or fine dining services.
• Comprehensive understanding of household appliance intricacies.
• Flexibility for weekend and evening shifts.
• Capability to handle weights up to 30 pounds.
• An acute sense of detail and multitasking.
• Valid driver’s license sans any restrictions.
• Proficiency in smart home technologies.
• Exceptional time management capabilities.
• An innate sense for luxurious residential aesthetics.

Application Process: All Applicants must take the Predictive Index Behavioral Assessment and the Cognitive Assessment. Both assessments must be completed to be considered for employment. Thank you.

Job Type: Full-time

Pay: $34,481.27 - $41,525.83 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person