TOMS is in business to improve lives. When you wear or work with TOMS, you help fund access to mental health resources for the millions of people who need them.

About the Role:

The Accounts Receivable (AR) Manager serves as a resource for the Controller, Sales Team and Customer Service Representatives (CSR’s) and identifies and analyzes workflow issues and recommends/implements measures for improvements. The AR Manager handles collection escalation issues before bringing them to the Controller, making recommendations and following up with credit collection agencies.

The AR Manager will be responsible for monthly chargeback reports, monthly AR aging reports, and ad hoc reports as requested. Perform monthly reconciliation and analysis on customer accounts. Prepares monthly journal entries for bad debt reserve, and chargebacks. Regarding chargeback management, the AR Manager is responsible for creating monthly reports for leadership, sets and holds meetings with various members of customer service, sales, and supply chain, engaging the team for timely resolution of chargebacks for customers. Initiating follow-up, write-offs, delegating and following up on credits memos with customer service. The AR Manager oversees a small AR team and engages and works with temporary personnel as needed.

What You’ll Do:

• Participate in day-to-day accounting functions (domestic and international) including reviewing the credit block report, releasing credit worthy customers, collecting prepayments, cash application, and responding to customer and sales representative inquiries. Coordinate with sales, CSRs, and logistics departments to ship orders consistent with term limits and department policies. Interacting with internal teams (sales, customer service, finance, IT) to address cross-functional needs and solve problems.

• Schedule/prepare monthly meetings/reports for chargeback/credit issues with US Wholesale team. Research and code chargebacks, follow-up with customer service, supply chain, sales, and customers themselves.

• Run accounts receivable aging report and resolve past due issues, Monitor customer account details for non-payment, chargebacks, delayed payments, and other irregularities. Deal with customers, credit blocks, collections; engaging salespeople where necessary.

• Train AR Staff on systems/AR concepts, manage and lead team members. Daily/weekly follow-up, review of their work, escalating issues where necessary, make recommendations for improvement of quality of work. Conduct bi-annual reviews. Train and manage any temp staff assigned to team.

• Work with the finance team to support projects, ad hoc reports and run monthly AR reports. Lead audits (financial, bank) with respect to AR detail and subledger information.

• Produce and manage all AR related Finance reporting, and Audit requests, Evaluate and set credit terms for new or existing accounts.

What You Bring:

• 3-5 years of Accounting and/or Finance experience; Accounts Receivable experience is required

• 3-5 years of experience leading and managing a team

• Experience researching complex and difficult to resolve chargebacks or unapplied payments

• Ability to learn the ins/outs of the AR Coordinator role and actively participates in the day-to-day AR tasks

• Good understanding of systems, reporting (SAP and business intelligence experience is needed), and implications of business decisions

• Highly organized, detail-oriented, and possess outstanding follow through skills; ability to multi-task

• Strong relational and analytical skills

• Self-starter with a strong sense of urgency; Entrepreneurial-minded

• Excellent oral and written communication skills

• Commitment to making kindness in business a standard

What We Give:

• Hybrid work environment - work from home most days and come into our Culver City office one day a week

• A $600 stipend when you join to furnish your home office how you like, plus $100 annually to refresh your supplies and gear

• Medical, dental, and vision insurance; 401K with company matching

• A generous PTO policy 12 paid annual holidays one floating holiday

• Half-Size Fridays: enjoy weekends starting at noon each Friday

• 4 free pairs of shoes per year (yes, free!)

• Employee Discount on all of our products plus discounts on partnering businesses

• Wellness classes & resources (mental health, exercise, parenting, personal finance, nutrition, etc.)

• Anti-Racism educational opportunities, including company-wide days of learning

• Opportunities to volunteer with Impact Partners and Community Organizations 

Don't meet every single requirement? We still encourage you to apply!

Studies show that women, non-binary applicants, and people of color are less likely to apply for jobs unless they meet every single qualification. However, at TOMS, our diverse backgrounds, perspectives, identities, and talents help us thrive.

TOMS is a proud B Corporation and a member of the Fair Labor Association.

We're committed to transparent and equitable compensation, benefits, and opportunities.

EEO Statement: TOMS is an equal opportunity employer, committed to intentional anti-racism in all areas of our organization and will consider qualified applicants with criminal histories in accordance with the L.A. Fair Chance Initiative Ordinance.