Tom Wood Powersports Indyis currently searching for a dedicated powersports enthusiast to join our team as a Parts Counterperson, and work with today’s hottest Powersports products in the industry! The ideal candidate for this position has a passion for the industry and experience in providing excellent customer service.

RESPONSIBILITIES

• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements, specials, and ensure that the customer is exposed to the full product line.
• Answer phone calls, providing price quotes and other information.
• Pull and fill orders from stock. Maintain stock inventory and notify the proper individuals about out-of-stock parts or materials that need immediate attention.
• Issue and track ordered parts and notify the proper individuals that the parts have arrived.
• Properly label all parts being used for repairs.
• Make sure all internal requests for parts are billed on service repair order.
• Ensure that all sales charges are signed by the customer and that they receive their invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all invoices and special-order parts. Set up orders for daily shipment, delivery, or pick-up.

QUALIFICATIONS

• Strong communication skills
• Ability to multitask and prioritize intentionally
• Previous retail/customer service is necessary
• Excellent organization skills
• Detail oriented
• Powersports/Motorcycle experience preferred
• 2 years of experience with Parts
• Computer experience is necessary
• Valid Driver License with clean record is required

• PTO & Vacation
• Paid Holidays
• Medical
• Dental
• Vision
• 401k with Company Match
• Life
• Disability
• Training
• Tuition Reimbursement
• Service Awards
• Career Advancement