1 Service Dispatcher Job in Vienna, VA
Tom Muse Service Company is Hiring a Service Dispatcher Near Vienna, VA
Location: Tom Muse Service Company.
Overview:
We are seeking a proactive and organized HVAC Dispatcher to join our team. The ideal candidate will be responsible for coordinating the scheduling and dispatching of HVAC technicians to service calls, ensuring efficient utilization of resources and timely response to customer inquiries and service requests.
Responsibilities:
1. Dispatching: Assigning HVAC technicians to service calls based on location, expertise, and availability.
2. Scheduling: Coordinating daily and weekly schedules for HVAC technicians, ensuring optimal utilization of resources and timely completion of service calls.
3. Customer Communication: Interfacing with customers to schedule appointments, provide updates on technician arrival times, and address any inquiries or concerns.
4. Prioritization: Assessing the urgency of service requests and dispatching technicians accordingly, while maintaining a balance between emergency and routine calls.
5. Routing: Planning efficient routes for technicians to minimize travel time and maximize productivity.
6. Documentation: Maintaining accurate records of service calls, technician schedules, and customer interactions using our dispatch software.
7. Team Coordination: Collaborating with HVAC technicians, supervisors, and other dispatchers to ensure smooth operations and effective communication.
8. Problem Solving: Addressing scheduling conflicts, technician availability issues, and other challenges to ensure timely resolution and customer satisfaction.
Requirements:
1. Experience: Previous experience in dispatching, scheduling, or customer service, preferably in the HVAC industry.
2. Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
3. Communication: Excellent verbal and written communication skills, with a customer-focused approach and the ability to remain calm and professional under pressure.
4. Technical Aptitude: Familiarity with HVAC systems and terminology is a plus, but not required.
5. Computer Proficiency: Comfortable using dispatch software, email, and other computer applications for scheduling, communication, and record-keeping.
6. Team Player: Willingness to collaborate with colleagues and adapt to changing priorities to support the overall success of the team.
7. Problem-Solving Skills: Ability to quickly assess situations, identify solutions, and make decisions to resolve issues as they arise.
Benefits:
• Competitive salary
• Health insurance
• Retirement benefits
• Paid time off
• Opportunities for advancement and professional development
Join our team and play a crucial role in delivering exceptional HVAC services to our valued customers. Apply now to become our next HVAC Dispatcher!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Vienna, VA 22182: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$45k-59k (estimate)
04/26/2024
08/22/2024
The job skills required for Service Dispatcher include Customer Service, Scheduling, Planning, Written Communication, Coordination, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
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