Purpose of this Position:

The Mobile Communications Support Specialist will provide technical (Tier 1 and Tier 2) support for Mobile Communications integrations and related modules. This includes working with the customer and integration vendor partners to coordinate resolution of reported issues. This role will also prepare Mobile Communication integrations and related modules for LoadMaster version upgrades and verify these are functioning properly after the upgrade is completed.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Assist customers with identifying and resolving integration related software support issues relating to our Mobile Communications interfaces and other related modules
• Work with our integration partners in troubleshooting reported issues from our mutual customers
• Assist with creation and maintenance of internal and customer facing documentation
• Provide timely communications to Customers as support requests are worked
• Work with customers to obtain initial requirements for custom modifications and relay information to Business Analyst
• Assist with testing modifications and demonstrating/training customers on use
• Assist other McLeod staff and teams (Trainers, Sales Reps, Account Managers, etc) with questions related to functionality of Mobile Communication integrations
• After hours and weekend work required for upgrades (as scheduled) and occasional after hours support

Competencies:

• Knowledgeable in SQL
• Ability to understand and communicate technical information, both verbal and written
• Experience in a customer support/technical support role preferred
• High degree critical thinking/problem-solving skills required
• Time management and interpersonal skills required

Education/Experience:

Bachelor's degree (B. A.) from four-year college or university preferred; or three to five years related experience and/or training; or equivalent combination of education and experience. Excellent communication and organizational skills.

About Us:

Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.

With an established base of more than 1,200 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.

McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.