We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects. Working with the Service department in satisfying customer service calls and repairs. It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package.
Responsibilities:
* Communicate effectively with the Service Department; gather required information to service the customer.
* Install, service or repair authorized product in customers' homes with accuracy and workmanship.
* Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
* Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
* Interact and communicate well with customers.
* Exhibit professional appearance and conduct while providing a world-class customer experience.
* Ensure on-time arrival to daily customer appointments.
* Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
* Explain and provide detailed product operational instructions to customers.
* Clean debris in each home after all service and repair visits.
* Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts.
Requirements:
* Minimum of 5 years of carpentry.
* Window and Door installation/service experience a plus.
* 3 years of experience within a customer service/retail environment
* An acceptable driving record.
* Computer literate, as majority of paperwork is done electronically.
* Ability to communicate clearly through writing.
* Ability to follow procedures in any situation.
* Excellent customer service skills and natural desire to make a customer happy
* Flexible, fast-paced and copes well under pressure
* Commitment to personal and professional standards of excellence
* An ability to deescalate situations while meeting with a customer in person.