About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com PRIMARY DUTIES & RESPONSIBILITIES Handles day to day operations, for both Ocean/Air, Exports/Imports. Updates/KPI/Data Compliance/invoicing, auto-rating requirements. Tracks and traces exports/imports, ocean/air cargo from departure to arrival. Completes data entry, status reports, monitors shipment status. Maintains Job Management WIP/ACRL. Reviews documentation to ensure it is complete and compliant. Coordinates cargo movement with Ocean/Air Carriers, and trucking companies Produces/Receives/Reviews documents, Bills of Lading, MAWB, HAWB Communicates daily with vendors, carriers, various service providers. Completes invoicing and cost confirmations for proper Job Management. Potentially cross-trains with other departments for experience growth and support export/import department. PAVE completes the tasks in the system. Creates necessary reports and communicates with customers assigned daily. Manages day-to-day communication with the customers assigned and participates in daily conference calls. Quotes the customers and provides market updates. Customer facing – Maintains key customer business and relationship with TGF. Writes and oversees specific customer-orientated standard operating procedures (SOP) Reviews external and internal reports related to client daily. Reviews gross profit of client to manage buy / sell rates to optimize profits. Prepares Client Implementation Plan and identifies and implements process improvements related to the client. Reviews and streamlines working processes to enable best practice with lowest resources / financial impact. Sets up or maintains client profiles, visits, and updates quotes / sell rates in related systems. Identifies trends and opportunities to develop new services and revenue as well as to deliver value for both client and Toll. Identifies potential issues and provide proactive problem solving. Supports, encourages, and drives client services and operation teams to deliver values. Is involved in implementation of new business to ensure correct processes in place. Perform other duties as assigned by management. In respect to financials: Maintains cost effective job processing. Processes Accounts Receivable as necessary Works with Finance on both payables and receivables to resolve issues with customers. Maintains job profitability/job management. Ensures all processing is aligned within the company’s internal KPI’s. In respect to health & safety: Records all accidents and incidents immediately. Acts promptly in reporting any emergency and environmental incidents situations. Notifies their manager immediately of any emergency situation or environmental incident. Always takes seriously both their own safety and the safety of others. Takes an active role in identifying hazards and unsafe behaviours in the workplace by reporting any hazards and incidents quickly. Turns up fit for work and immediately reports any unsafe behaviour. Suggests improvements that will give Toll a competitive advantage. PHYSICAL DEMANDS This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time. Ability to occasionally lift to 10 lbs. required. Ability to talk and hear required. Ability to perform repetitive motions required. Ability to occasionally move inside the office. Must be able to remain in a stationary position for x amount of time. Ability to move or position self to reach, lift, climb, balance, stoop, and crouch required. Ability to read PC screens; detect colour coding, read fine print, and/or normal type size print required. Travel might be required. JOB REQUIREMENTS Essential Minimum Qualifications High school diploma or GED 5 years in global forwarding Import with operations and customer service experience Preferred Qualifications Bachelor’s degree. DG certification – Knowledge. Cargo Wise / AS400 system. Microsoft Programs (Word/Excel/PowerPoint). SKILLS ESSENTIAL TO THE JOB Technical Knowledge of Global forwarding operations Computer skills, including good knowledge of Microsoft Office Experience dealing with customers, with a strong customer focus and service ethic. Methodical, planned and organised with strong attention to detail. Good time management Cargo wise one system software experience preferred. Knowledge of EDI Operating System Strong numerical and analytical skills Business Results-orientated and resilient Strong numerical and analytical skills Analytical with proven problem-solving skills Follows procedures. Planning, organization, and execution skills. Client focused with strong service ethic and skills. Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches. Proven ability to handle confidential information with discretion. Ability to multi-task and work independently. Time management skills Excellent written and verbal communication skills Human Relations Interpersonal/Communication skills, especially listening. Excellent written/verbal communication skills Team worker, with a natural tendency towards collaboration Self-motivated, with an ability to self-manage. Strong interpersonal/communication skills. ESSENTIAL PERSONAL ATTRIBUTES Energetic, with a positive attitude Self-confident and willing to take responsibility. Keen to learn and grow. Ability to balance & meet the expectations of the client, Toll & shareholders. Self-management – takes responsibility for tasks, agreed timeframes and outputs. Attention to detail. Flexible to changing priorities and operational needs. Ambition to progress their career within Global Forwarding Exceptional personal standards of honesty, integrity, and professionalism Results orientated; achievement driven. Intelligent, lateral thinker Initiative & leadership, confident self-starter Positive attitude Respect & empathy. Strong communication skills Role models the Toll Way, including the values which underpin how we achieve our goals What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical. We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit https://www.careers.tollgroup.com to learn more. Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.