The Lonestar Truck Group and TAG Truck Centers have built an excellent reputation within the heavy truck industry. Much of the success can be attributed to our employees who share a common vision: A hassle free, value added transaction for every customer every time.

Purpose of Position: The Service Manager is responsible for all aspects of business operations for the Service Department and improving sales results through the satisfaction and retention of customers.

Supervises: Manages subordinate supervisors. Is responsible for the overall directions, coordination’s, and evaluation of these units. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Job Functions:

· Prepares Service Department sales and expense forecast for budgeting purposes.

· Responsible for maintenance oversight of the department shop, vehicles, tools, and equipment.

· Ensures that all customer interaction is handled in a courteous, professional manner.

· Maintains a professional relationship with all vendors and factory personnel wo represent the manufacturer.

· Adheres to environmental requirements and safety programs.

· Effectively communicates, orally and written, ideas and solutions to subordinates and customers.

· Monitors and adjusts work flow processes.

· Settles customer and employee disputes.

· Ensures company policies are followed.

Required Skills/ Abilities:

· Should have a through understanding of the mechanical makeup of the equipment the company services.

· Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

· Ability to write reports, business correspondence, procedure manuals.

· Ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.

· Ability to calculate figures and amounts cush as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

· Ability to apply concepts of basic algebra and geometry.

· Must have basic understanding of Windows and Microsoft Office applications.

· Should have proficiency in our business operating system.

We offer competitive benefits including a 401k program with company match, Medical, Prescription, Dental & Vision insurance, company paid Life insurance, Short and Long Term Disability insurance, Paid Time Off, and a strong commitment to training.

Learn more about the Lonestar Truck Group and TAG Truck Centers by visiting our website at www.tntxtruck.com

We are an Equal Opportunity Employer. Pre-employment drug testing/background check will help assure that we build a diverse team of people who can best work with others and serve our customer needs

Job Type: Full-time

Pay: $44,180.55 - $53,206.68 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to Relocate:

• Farmington, NM 87401: Relocate before starting work (Required)

Work Location: In person